Hawaiian Airlines

On April 5, 2022, I called Hawaiian Airlines for help with what I needed to do to bring my pet with me so I could move to Hawaii. I was walked through the process and told that I would need to drive from Jacksonville, Florida, to Fort Lauderdale, Florida, to be able to fly with my pet in the cabin. I was ensured that every step was correct, so I proceeded to pay for my booking and complete the necessary steps for the health certificate, FAVN test, and vaccinations for my pet so that I may get direct airport release once I arrive in Hawaii. I thought I was good to go on everything. About two weeks ago, I was going through my final checklist and called Hawaiian to make sure I had everything in order. I was informed that I would be unable to bring my pet with me and was told to call JetBlue to correct the error with the first leg of my flight. After spending hours on the phone back and forth between Hawaiian and JetBlue, I was frustrated and felt hopeless because I was being told by both airlines that I would be unable to travel with my pet. Both airlines also kept telling me to call the other one. I called Hawaiian again a few days later to talk to someone else with the hope that they would have better information for me. I was told that my reservation needed to be split into two reservation codes and that I needed to contact JetBlue so they could get me a separate booking number and add my pet to the first leg of my flight. I called JetBlue with hope and what seemed to be a solid plan, and after a couple of hours on the phone, being transferred to upper management who have the knowledge and the power, I was told that according to the contract JetBlue holds with Hawaiian, No pets are allowed on the flights connecting with Hawaiian. They apologized and told me that because of the contract between Hawaiian and JetBlue, I would have to contact Hawaiian again to resolve the issue. July 4, 2022 - I called Hawaiian for the last time, asked to speak with a supervisor, and was informed that I would have to cancel my original booking. She also told me that there was nothing Hawaiian could do to cover the added expenses for the original mistake and that my situation would be used to help train Hawaiian's employees in the future. I was issued a travel voucher to apply toward my new flight and was apologized to for the inconvenience. This is unacceptable. My original cost was $921.50, which included the entire travel to HNL. I have spent thousands of dollars, sold most of my belongings, quit my job, have been planning this move for months, and now have to rebook separate flights with Hawaiian and Jet Blue. I have incurred additional and unexpected expenses because I will have to separately check my bags with both airlines, pay pet fees with both airlines, and will now lose the ability to select extra comfort seats due to the cost and last-minute trip. My original move date was supposed to be July 7, and now I am scheduled for the 9th, which puts extra strain on my pet's health certificate deadlines and upon me. I would like to be reimbursed for the additional expense of booking separate tickets through both airlines. I would also like the cost of my bags to be covered. The JetBlue flight cost is $727.16. The additional cost for rebooking through Hawaiian is $47. This did not include the "extra comfort" I had previously booked, my bags, or my pet. Please let me know what you are willing to do to correct the original error of Hawaiian Airlines and the additional and unexpected expenses because of Hawaiian Airlines’ error. I appreciate your prompt response and resolution of this.

Called to delay my first class Hon/Boston one week, new flight was $189 more but they tried to charge $1600! Two calls, one hour and finally got the change for $189. Had I not pushed hard, they would have stolen $1400 from me because staff are poorly trained. Customer service is poor. I have never liked this airline, but will now never fly them again. Buyer be careful.

I booked flights for my wife and I on March 17 2022, with Hawaiian Airlines to fly on August 7th 2022 from Honolulu to Maui. Then in early April Sun Country discontinued their service to Honolulu. I had to make other arrangements and our new flights are direct to Maui. Since we are 4 months until we fly I asked for a refund of the $396.40 They said they could only give me vouchers. I said my wife and I are coming to Hawaii for our 40th anniversary and I doubted I would ever be able to use the flight credits. I have written to them twice using their online request system and no one has contacted me back and when I called they said do you have the number from the request. I went back in and the request does not give a number. The customer service/care is non existent. There needs to be legislation to reign these ruthless companies in from their predatory scamming of consumers money.

I rebooked my flight that I cancelled last July (it was scheduled for September) as the governer of Hawaii asked all non-essential travelers to not come to the islands, due to COVID. I had $384 credit for the three of us (my two daughters and myself). I talkd to the customer service on April 8th and rebooked the flight for the end of June. She quoted me the prices at $402 each, which was acceptable. The next day I saw that my credit card was charged $158 per person, instead of $18 per person, which would have been the difference. I called customer service immediately, but they told me they cannot do anything to fix it as the new prices were in the system. Even though I booke my flight on April 8th, when the prices were $402 per person, I was charged the next day prices, which were $158 more. They acknowledged that April 8th prices for the flight were $40w per person, but tole me they cannot do anything about it. Thet offered me to cancel my booking and rebook, but the prices have changed! I spoke to a supervisor and he was not able or willing to give me a refund and he refused to let me speak to a superior, saying that there is noone above him. In order not to lose my ticjets, I had to rebook my flight, as I had to use my credit by July. How is this possible? And why wouldn't anyone be able to to solve this, as I do have an email from April 8th, when I rebooked the flights, when the prices were $402 per person? All of them could se it in the system, but no one was willing to honor the prices I rebooked my flights?

Due to COVID-19 our international flights to Hawaii were cancelled, so we had to cancel our Hawaiian island hopping flights as well. Hawaiian offered to re-schedule the flights on their web page, but for us this didn't work because we can visit Hawaii in 2 years at the earliest. So we called them up and a very friendly lady promised to refund the fare. Only a few days later the full amount was refunded. Other airlines promised to refund the flight fare within the next 6 months, so Hawaiian exceeded our expectations. Thank you.

they didn't refund me for flight cancellation

Just want to give a review as they have refunded me fully for my cancelled flights due to COVID-19. By contrast Virgin Atlantic will only offer rescheduled flights which is absolutely pointless as trip was for a specific reason. In conclusion Hawaiian Airlines get 5*. Highly recommended. Virgin Atlantic get -5*. Will never book with them again

look i haven't been on your airline but i did a lot of research on it and it's really good.but i have a suggestion hopefully this doesn't happen i'm saying hopefully but if you stall and start going down you should go down with it so then after about 20 seconds it will start going up. Trust me i know a lot about plane and how they work.

Bait & Switch Fraud - On 9/25 we paid a travel agency partner of Hawaiian Airlines called Mytrip for airline tickets ( Seattle to Maui and Maui to San Francisco) We paid extra for the ability to choose our seating on the flights so that we could a) guarantee that we could sit together and b) guarantee that we would not be bumped off the flight . We received confirmation in writing that seats 15J and 15H were booked for both flights. A couple of days later we received the following from Mytrip for both of these flights " Due to a technical error we are unable to complete your purchase for SEAT for your out bound flight.In order for you to complete your request you need to book your SEAT directly with the airline through their website.The money will be refunded to the original form of payment.. We contacted Hawaiian Airlines asking them to allow us to book the allocated seats and they refused. Their response was " Please be advised that the ticket you have purchased through our respective travel agency partner is highly restrictive. Part of the restrictions are receiving the seat assignment during check in time/24 hours prior to departure and upgrade is not permitted. Regretfully, we're unable to grant your request." This restriction was not made clear at the point of purchase. We have requested a refund of the tickets from Mytrip but they have refused saying that Hawaiian Airlines have our money. Hawaiian Airline have also refused to refund. We would not have booked these tickets if we had been aware of the restrictions and it is clear the company, Mytrip, concealed this by offering the option to allocate seats at the point of booking . This is a clear "bait and switch" scam that Hawaiian Airlines apparently condone and are complicit with.. We now face the likelihood that,if we keep the tickets, we will not be able to sit together on either flight ( 11.5 hours in total )

Hawaiian airlines is a great airline! We have flown with them three times as a family. We had small children with us and everyone was very patient with them! Every single time has been a wonderful experience. The flight was smooth, staff was extremely polite and helpful, and the seats were not too uncomfortable. I hope to fly with them again in the future!

Super tilfreds! Deres eksta benplads sæder er lækre, man har gratis drikkevarer gennem hele turen, fine film man kan vælge imellem, rigtig god mad, man får en lille toilettaske udleveret med nogle lækre ting som ansigtsspray, sovebriller, ørepropper, håndcreme, en kam osv. Så skønt at blive taget hånd om. Man kunne grine med stewardessen og den 11 timer lange flyvetur fra Hawaii til Sydney gik generelt set ret så hurtigt grundet den gode service. Massere af bagage også. 30kgx2 helt gratis + 2 stk. håndbagage. Hvad mere kan man ønske sig fra en economy billet.

My boyfriend and I went on a vacation to Hawaii, of course with Hawaiian airlines. Came to the airport at 6 am! Guess what? Delayed for 24 hours!! We drive from one airport to another, which was 40 miles away from one another at 12 midnight just to make it to Hawaii as early as possible. Excursions missed, paid one day at a hotel we didn’t stay in, and missed my best friends wedding rehearsal! Thousands of money down the drain!!! As soon as I came back from my trip I filed a complaint with Hawaiian airlines consumer affairs hoping they would at least refund my flight.. instead they send us $250 credit for my boyfriend and I to their airlines. Spend my own money again?!?! Ridiculous!!! Why would I return after that traumatizing night! Don’t bother purchasing insurance they won’t cover for these kind bs!!

I have booked from the home website, the transaction was good, but the company did not check this so the booking was not successful. I waited for one week and they still did not release the money, not to mention any further help.

That's our 1st time flighted hawaiian airline, We booked the extra comfort,Because the entertainment, seats, especial TSA pre check in. We got TSA pre check in flighted from JFK to HNL, even we got pre check in when we flighted between islands. But we didn't got the pre check in back from HNL to JFK. They said Hawaiian airline extra comfort only had random TSA pre check in, It's not always got TSA pre check in. So if you pay more for extra comfort, Don't expect you get extra comfort for it. My husband's extra comfort seat had to need two person to lie down his seat and back when we flew from JFK to HNL. There was little more entertainment program for extra comfort than economy. But they were all old movies and tv shows. I think the food was same the economy. So overall, not worth to paid extra for it.

%0 customer service only waste of money

Hawaiian airways is a pleasant way to travel but free entertainment is minimal. I found the seats recline a bit more than other airways but the ambience and service is very good. The light meals are tasty and sufficient for the journey and the planes always seem to run on time. Pity they've stopped service the complimentary glass of punch but otherwise no complaints.

We absolutely love flying Hawaiian Airlines when we vacation in Hawaii. I would recommend the experience to anyone. They definitely know how to make a flight enjoyable with their free hot meals, pillows and blankets. Their seating is perfect for couples flying together that do not want to share a row. Also their convenient middle section is perfect for families who want to not be split up. I love their convenient flight times - we always arrive right around hotel check in time and the Sunday night flights out is perfect for getting to enjoy a last day in the sun!