Sack the CEO!
I went to the website for two reasons. 1. To find a retail store somewhere convenient. 2. To find the nearest that would make a number plate while I wait. Firstly finding the store locating page is awkward. Then when I searched 'store locator' in the search box - no result. Then you find that if you put a location in it shows you nearest but if you zoom out - that's it. No other stores are shown. What?? Is this website 30 years old? So I thought I'd send feedback as they really need to know how bad the website is. But of course there's no feedback link - could it be they just don't care what their customers (or potential customers) think about them? SO I tried their 'chat' - and after a while I got past the robot and spoke to a person. I just asked what the email link was to send feedback and they squirmed and prevaricated and refused to tell ne the truth which seems to be that there isn't one. Why wouldn't they just say that? The other think I wanted from the website was to know where I could get a number plate made while I wait - not the slightest chnce of finding that out! So I guess I have a lot of shopping to do somewhere other than Halfords - what a shower! The CEO should be firecd by the shareholders.