DO NOT TRUST HALFORDS
Took my car in for a major service. Within 30 minutes I was contacted with a long list of work that needed doing. When I asked what was urgent and needed straight away, I was advised that all of the jobs were required as a priority. The total given to me over the phone amounted to £2,500! They casually asked me if they should go ahead with the work. I obviously said ‘no’ as I needed to think whether it was worth me getting the work done, and asked them to just proceed with the service. After much worry, not knowing what to do. Someone advised me to get a second opinion. I asked around for local recommendations (I am new to the area) I paid for my car to have a thorough inspection and test drive (which took considerably longer than the 30 minutes Halford’s took to give me their report’) The prognosis - none of the work was needed. Yes, my car showed signs of wear in the highlighted areas, but none of the work is considered ‘urgent’ or affecting the safety of the car. No advisories given. This mechanic services public service vehicles and is highly regarded locally. All my previous services have been carried out by a main dealer and all MOTs have been passed with no issue, the last one being September. I am being bombarded with emails from Halfords with work lists highlighted in red and amber. I used Halfords on moving to a new area thinking they were a trusted brand. My advice - DON’T USE! I feel the fact that I am a woman who knows nothing about cars was used against me way in an attempt to do unnecessary and incredibly expensive work on my car. I have tried to cancel my membership, but their ‘contact us’ link does not work.