Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

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Vehicles & Transportation

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 821 - 830 of 996 reviews
FS
1 out of 5 stars

Halfords total bunch of scammers

Halfords total bunch of scammers Number plate bulb had blown . New bulb cost £3.99 then £11.00 to fit totally a disgusting service robbing the public. I totally hate big companys ripping us of with over inflated price halfod are greedy Just looking at my last review asking me for order details how the he'll can we share when u don't give receipts. This service was at halfords baglan moors port talbot you have not done anything to make my experience better still ripping us of

Date of experience: May 29, 2025

CJ
1 out of 5 stars

Cancelled order due to price on website

Cancelled order due to price on website being 'wrong'. Wasn't given any option to continue with the purchase and was only informed it had been cancelled 4 days after the order. We needed the item by a certain date which is now not possible. Will never shop there again.

Date of experience: May 29, 2025

SF
5 out of 5 stars

The gents at Halfords Barker st Norwich…

The gents at Halfords Barker st Norwich remain “kings among Men” huge thanks to Preston & Josh, who helped me yet again with my bike-THANK YOU!

Date of experience: May 29, 2025

AK
5 out of 5 stars

Today at at Chelmer village Halfords…

Today at at Chelmer village Halfords Marco was very helpful, very kindly he helped with putting our bike into the car.

Date of experience: May 28, 2025

KC
5 out of 5 stars

Excellent customer service by Jack @ Greenock

Took my son into the Greenock store for a bike and the customer service from Jack was second to none. Very pleasant and helpful, offered lots of advice on how to keep his bike up to standard. Never had an unpleasant experience in Greenock store, but this young man stood out & is a great example of excellent customer service!

Date of experience: May 28, 2025

LM
5 out of 5 stars

Andy at Northenden, Manchester

Andy at the Northenden, Manchester Brancvh was really helpful. He helped me secure value for money and provided excellent customer service I would recommend the Northenden Halfords

Date of experience: May 28, 2025

SR
1 out of 5 stars

Very bad warranty service for battery

Bought an agm battery, with a Warranty, cost over £220, after less than a year, the battery has failed, won't start the vehicle now. Went to replace at halfords (halfrauds) and they've said its failed their capacity test but also their Warranty test. Advised me to go to an independent garage to have it tested. Vehicle has a new charging system. Avoid halfrauds and their ficticious Warranty.

Date of experience: May 28, 2025

J

JB

US

5 out of 5 stars

Massive thanks to Ryan from the East…

Massive thanks to Ryan from the East Grinstead store for his help with filling up my oil. Did everything really promptly and had fantastic knowledge. Would defo come back. Thank you!

Date of experience: May 28, 2025

AW
1 out of 5 stars

We collected a brand-new bike from your…

We collected a brand-new bike from your store for my son’s birthday, only to discover that it had a flat tyre when he tried to use it for the first time. We returned the bike to the store to have the puncture repaired, but the experience was far from acceptable. The staff member assigned to fix the tyre appeared completely untrained and unsure of what he was doing. In fact, another customer had to assist him with the repair, and the staff member was observed inspecting other bikes in the store to figure out how to reassemble ours. This lack of expertise is both concerning and unacceptable, especially when dealing with products meant for children. To make matters worse, while returning to the store to address the bike issue, we punctured our car tyre due to a bolt lying in your car park. When we raised this with the store and requested a £20 reimbursement to cover the cost of the repair at a nearby garage, we were flatly refused any assistance. Adding to the frustration, trying to resolve this through your customer service call centre has been a waste of time. The staff do not seem to record details properly, resulting in having to repeat the issue multiple times without any resolution. This experience has been extremely disappointing from start to finish. The quality of service and lack of accountability shown have left a lasting negative impression. As a result, I will not be shopping at Halfords again and will be taking my custom elsewhere in future.

Date of experience: May 28, 2025

CF
1 out of 5 stars

Impossible to contact you local halfords retailers

This is 3rd time I have tried calling Halfords to speak to my local retailer near to me but all I get is long winded voice messages and Ai robots. Eventually I am put through to people in Africa or India who's English is not great and I cannot understand them so very difficult to have a conversation to sort out my 4 tyres that was fitted recently and one tyre has a puncture. All I want is my puncture repairing so I don't have to keep blowing it up everyday for the last 4 days. I took out extended tyre warranty to cover the tyres against punctures but it's impossible to get my vehicle booked in. There's no easy process to do this. Halfords you need to start speaking to your customers who pay you good money for a service and not fob customers off with foreign call centers abroad. Make your local retailers telephone number available for your customers. It's all too much hassle using halfords I wish I'd never of used you or took out a club membership with you as its just not worth the hassle everything becomes too long winded and time consuming trying to contact you for a simple matter that would take minutes to complete instead am wasting my time writing a bad review about you halfords. Very annoying but preventable.

Date of experience: May 28, 2025

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