We collected a brand-new bike from your…
We collected a brand-new bike from your store for my son’s birthday, only to discover that it had a flat tyre when he tried to use it for the first time. We returned the bike to the store to have the puncture repaired, but the experience was far from acceptable. The staff member assigned to fix the tyre appeared completely untrained and unsure of what he was doing. In fact, another customer had to assist him with the repair, and the staff member was observed inspecting other bikes in the store to figure out how to reassemble ours. This lack of expertise is both concerning and unacceptable, especially when dealing with products meant for children. To make matters worse, while returning to the store to address the bike issue, we punctured our car tyre due to a bolt lying in your car park. When we raised this with the store and requested a £20 reimbursement to cover the cost of the repair at a nearby garage, we were flatly refused any assistance. Adding to the frustration, trying to resolve this through your customer service call centre has been a waste of time. The staff do not seem to record details properly, resulting in having to repeat the issue multiple times without any resolution. This experience has been extremely disappointing from start to finish. The quality of service and lack of accountability shown have left a lasting negative impression. As a result, I will not be shopping at Halfords again and will be taking my custom elsewhere in future.