Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Vehicles & Transportation

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 71 - 80 of 996 reviews
JD
1 out of 5 stars

Halfords Closure.

Following up on my previous review of this useless company in 2014, when I said I would never use this company again, it would appear that my experience has been reciprocated by a great many others. So many, in fact, that I am delighted to note that the entire operation has closed down in my area (Airdrie). They couldn’t even get a painter to carry out a proper job of painting over the Halfords sign properly. This is an absolute mess and unfortunately reflects badly once again on the management of this woeful company. In a world currently full of bad news, it’s so good to hear some good news for a change, that Halfords are failing rapidly and will soon be gone forever.

Date of experience: July 2, 2025

dt
1 out of 5 stars

Terrible Online Experience – Avoid Ordering from Halfords

I ordered wiper blades online and everything seemed fine at first – got my tracking number and was told the delivery would take 2 working days. A week passed with no delivery, so I contacted the support team. They told me to wait another 48 hours. In the meantime, I also contacted DHL, who were supposed to deliver the item. DHL told me they hadn’t even received the package from Halfords yet. After 48 hours with no update, I contacted Halfords again. They said my case was now a “priority” and asked me to wait another 24 hours. This same cycle kept repeating — every time I followed up, they told me to wait 24 more hours because my case was “priority.” It’s now been two weeks. I asked for a refund, and they refused, saying I still need to wait. Meanwhile, DHL has confirmed multiple times that they never received the package from Halfords. Bottom line: Horrible service, no communication, no accountability, and no refund. Don’t waste your time or money – do not order online from Halfords.

Date of experience: July 2, 2025

P

Pat

US

5 out of 5 stars

Fantastic customer service from Chris…

Fantastic customer service from Chris at the Weedon Road branch. Chris was polite, friendly and efficient whilst doing a 10 point car check on my VW Golf today. His easy manner and courteous replies when answering my questions about my car made me feel reassured. Chris is a great ambassador for excellent customer service.l. Which, I hope will be recognised in some way by the Management team at Halfords. Many thanks Chris.

Date of experience: July 2, 2025

MR
1 out of 5 stars

I booked and paid for an aircon service…

I booked and paid for an aircon service on the Halfords website, providing all my car details upfront. I dropped off my car at their Swinton centre, but after two hours, they told me they didn’t have the right tools to service my car. They refunded the £123 I paid—but only onto a gift card, which is useless to me because there’s no Halfords nearby to use it for my service. I’ve sent numerous emails to resolve this, but all I get are the same unhelpful responses, and my money is still not properly refunded. This has been a frustrating experience. People, beware before booking with Halfords!

Date of experience: July 2, 2025

nd
1 out of 5 stars

Payment issues,

I order a Dashcam and sd card on a click and collect order. Payment went through to my credit card albeit it is shown as pending, but no confirmation of sale or order. Contacted customer service, spoke to someone at a call centre, suspect not in the UK, will get back to me within 72 hrs, meanwhile I cannot fit the camera and now have to wait! 😡😡. I should have gone to Argos!!!

Date of experience: July 2, 2025

N
5 out of 5 stars

To the Colleagues of the Ballymena…

To the Colleagues of the Ballymena Store, Guy with A5 Audi To the Colleagues of the Ballymena Store, (Taylor & Pearse) for not only advising me on bulbs that i need on my car, they also fitted bulbs for me, that i needed but also fixed the other bulbs within the same area as they were not fitted or working properly. They both showed exceptional customer service, were very polite, helpful and service with a smile and great manners. I will definitely be back due to them both.

Date of experience: July 2, 2025

CD
5 out of 5 stars

would like to thank Mr Connor Rees in…

would like to thank Mr Connor Rees in Carmarthen branch today for excellent service

Date of experience: July 2, 2025

ME
5 out of 5 stars

We had tyres fitted yesterday by your…

We had tyres fitted yesterday by your mobile fitters what a brilliant service very polite fitter and price brilliant I will highly recommend thank you Halfords also today I had a rear windscreen whisper done at the shop in Sunbury very polite assistant there to so if you are in the area go there

Date of experience: July 2, 2025

JS
1 out of 5 stars

The one star is too good for them.

The one star is too good for them. The service in Carlow is absolutely rubbish and the after sale service is nonexistent. I’ll never ever go there again.

Date of experience: July 2, 2025

MA
5 out of 5 stars

I visited Llantrisant store

I visited Llantrisant store. A Young man called Luke was so helpful and friendly. I had a problem with my back light/indicator. It was full of water and thought I needed a new LED light. However, He took out the unit, drained the water and the unit worked perfectly. Previous, to this, I had a quote from a local garage and they told me I needed a new unit costing £538+VAT, so as you can imagine Luke made my day. Luke went beyond what any garage would have done! Great young man! Thank you.

Date of experience: July 2, 2025

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