Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 81 - 90 of 996 reviews
FM
1 out of 5 stars

Incorrect information from customer service deptk if…

Called customer service to check if item was available before travelling to store. Difficult to understand member of staff but told me yes. When I got to the store it was not there, it was actually a discontinued product

Date of experience: July 2, 2025

GC
1 out of 5 stars

Fine untill you need customer service help

I've been given a gift card for fathers day so try using it online and not accepting it so my son got it replaced instore and new one doesn't work either . Contacted web chat numerous times and just keep getting the same answers despite following the instructions given so no help there, they then escalated it to a specialist team a week ago and told I would be contacted within 48 hours that was a week ago . Contacted them over the weekend to be told its been escalated even further . Still not heard anything . I dont get chance to visit the store due to my working hours so using online is ideal . Can't fault Halfords tools but there customer service is one of the worst out there . Makes you not want to use them again and to be honest I will be looking for alternatives in the future

Date of experience: July 2, 2025

Mm
5 out of 5 stars

Bought 2 tyres on halfords website and…

Bought 2 tyres on halfords website and booked to have them fitted at there garage Aylestone Road Leicester was met in the car park by 1 of the team steve who was very friendly and directed me to a parking space.The fitting process all went very smooth and was all done in a very professional way would definitely recommend

Date of experience: July 2, 2025

MS
1 out of 5 stars

Useless website.

Tried to buy something from your website. After jumping through the usual hoops, chose pick up day, paypal payment was (supposedly) taken, then immediately refunded with no explanation. Do you actually want to sell anything? Shouldn't be taking personal details if you can't even complete the sale. You now have my contact details which you seem to have obtained by deception.

Date of experience: July 1, 2025

jl
1 out of 5 stars

I purchased a generator on the 30/04/25…

I purchased a generator on the 30/04/25 it has since gone wrong .I returned It to my local store they said because it is out of stock I would have to contact customer service which I did they took some details from me and I thought it would be sorted out I didn’t hear anything so phoned again and was told what was wrong with the speakers so I did the whole process again and they said they would let the shop know I went to the store and they said that they haven’t heard anything so the review that I am posting is the worst customer service and experience I have ever had I am thinking of hiring a generator and charging Halfords for it very poor service and customer care 🤬🤬🤬🤬💩

Date of experience: July 1, 2025

MJ
5 out of 5 stars

Nail in bike tyre

I had a puncture today due to a nail in my tyre. William at Aylesbury Halfords fitted a new tyre and inner tube in very hot conditions due to the air conditioning not working. He was very polite, friendly and helpful throughout . I am very grateful for this same day walk in service. 😊

Date of experience: July 1, 2025

A

AA

US

5 out of 5 stars

Spalding Store - Excellent Service from Darren

Darren, from the Spalding store, was absolutely fantastic! He installed my dash cams perfectly. Darren was kind and explained the installation process to me. I will return to the store for all my future car-related needs. Thank you :)

Date of experience: July 1, 2025

aR
1 out of 5 stars

Be careful with this place

Be careful with this place! ⚠️ I called to book an appointment to change my car lights. They told me no appointment was needed, just to come in. But when I arrived, they said they couldn’t do it because the lights were “too tricky” and told me I’d need to come back another day with an appointment. A total waste of time. Very unprofessional and dishonest. They give you false information and make you waste your time. Don’t trust them – they’re liars.

Date of experience: July 1, 2025

Sb
1 out of 5 stars

Went into store at kingslynn today…

Went into store at kingslynn today looking for help with paint code asked staff for help was told just to look in book to find code staff very unhelpful & lazy shop was empty asked for help again woman sat at desk & young man stood at till and still nobody offered to help us find code in the end we left the store without purchasing very disappointing will not be using again

Date of experience: July 1, 2025

TR
5 out of 5 stars

New tyres

I booked online to have someone come and fit 2 new tyres. I was kept informed at every step. I am very pleased with the service I received quick with no fuss. Thank you Ray.

Date of experience: July 1, 2025

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