Halfords Retail
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Failed bike to be made balance bike purchase
We bought a bike from Halfords and wanted it to be a balance bike. My daughter was too tall for a balance bike so the sales assistant helpfully suggested that a normal bike could be fully converted into a balance bike by the store and we would be able to collect the next week. When we returned the following week to collect the bike it was not ready. We contacted customer services who said the bike would be ready the following week and gave us a reference number. Upon collecting the bike the store had left the crank on, my husband asked for it to be removed, the staff refused. I then contacted customer services and was told a manager would contact me. The ticket was closed before I received a call back. This went on back and forth. When I received a call back eventually I missed the call. I escalated a complaint and received an email which said I should bike a balance bike from the store, which my daughter was too tall for. I escalated again and never heard back. We returned the bike to the store. To conclude my husband made 4 trips to the store for this bike. I made 6 calls to customer service. The result was a waste of time and no bike. I shall never purchase a bike from Halfords again and shall be telling friends and family to not purchase a bike from in store.