Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 731 - 740 of 996 reviews
RP
1 out of 5 stars

Don’t do it!!

Don’t do it!!! Booked an MOT and Full Service bundle online for £305 only to be charged £424 at the site. Got a lot of sympathy with those working on site as when I called the online team, they had no idea what was going on. Absolute omnishambles!

Date of experience: June 5, 2025

z
5 out of 5 stars

Booked in to have dashcam done

Booked in to have dashcam done. There was an issue with the fitting date and it had to be changed due to sickness, however Damien went above and beyond to put it right and we were more than happy.

Date of experience: June 5, 2025

RT
1 out of 5 stars

The own brand car battery I bought from…

The own brand car battery I bought from Halfords has two and a half years left from its warranty but it has given me problems since it was only a year old. The retailer refuses to exchange or refund my money. The reason given: I am not using my car enough, Yet they have an environmental strategy which is committed to net Zero and tackling climate change.

Date of experience: June 5, 2025

P
1 out of 5 stars

Forced Selling of a £3 Item Loses Halfords a £200 Order.

My wife and I went to the Halfords store in Milton Keynes to buy a replacement satnav. After some advice, we decided on the model. It was not in stock, so had to be ordered - all good so far. At the checkout Sam asked for my email address and looked me up. He confirmed that he could see that I was a member of the Motoring Club and that I would get a discount (I was expecting £5). He then gave me a can of aircon cleaner and said that was a free gift, due to my Motoring Club membership. The total bill was only £2 less than the cost of the satnav and, when I queried this, Sam said that was because I was a member of the free Motoring Club, not the paid-for version. On getting home and looking at the receipt, I found that I had, indeed, been given a £5 discount on the satnav, but had then been charged £3 for the aircon cleaner, which I had not asked for and did not need. I went back to the store the next day, handed back the aircon cleaner spray and cancelled the order for the satnav. The person who served me apologised and processed the refund without any argument. I have since ordered the same model of satnav from another company (and it is £26 cheaper!)

Date of experience: June 5, 2025

L
5 out of 5 stars

How helpful Ray was

I went to halfords tallaght on Sunday the 01june 2025 as I was looking for a bike for my 11year old daughter.a guy called Ray was very helpful he took out the bike and sized it for my daughter.couldn't have been more helpful explained everything about the bike thanks for your help Ray 👍

Date of experience: June 5, 2025

SS
1 out of 5 stars

I would rather give them a zero star…

I would rather give them a zero star since they dnt deserve any!!! Last mouth I bought a bike for my little one which was an online order. As soon as it came to my house I’ve noticed the size is not as expected and decided to return on the Chelmsford store on the same day. So took the bike and the lady in the store said they can’t see the order took the bike to our next floor maybe they can’t help you for your return!!! Which they couldn’t looking very confused they then asked me to try to solve the problem online. After waiting for the online customer services they came up with a solution that it’s best I dnt receive the order from delivery man!!! At the end the parcel is been sent back and now I’ve been waiting for a refund for 15days and they still advice me to wait!!!

Date of experience: June 5, 2025

P
1 out of 5 stars

Guiseley store always has dreadful…

Guiseley store always has dreadful stock levels. I decided to do click and collect, earliest availability is 11 days time, but it's in stock in the Bradford store. Absolute nonsense. Shop elsewhere.

Date of experience: June 5, 2025

HJ
1 out of 5 stars

Ripped me off their 200% brighter…

Ripped me off their 200% brighter headlight bulbs both failed within 6 months they refused refund don't trust them don't use them will avoid using them ever again

Date of experience: June 5, 2025

AT
1 out of 5 stars

What another nightmare

What another nightmare experience. Bought 4 items online, Halfords insisted that 3 will be delivered to my home and the 4th I had to collect instore. The one instore was broken, they couldn't reorder a replacement and couldn't give me a refund. I give up with you Halfords, twice I rang you, and ur own people didn't know how to fix it. Whats the point in buy ing from you ?

Date of experience: June 5, 2025

MA
1 out of 5 stars

Beware, Don't pay with Klarna!!!!

Paid by Klarna, Pay in 3 interest free, for 4 x high spec tyres, booked the time slot for the tyres to be fitted the next day. Made the first payment to Klarna, set up the Direct debit. I received confirmation of the payment and the Direct debit being set up. I never received any confirmation from halfords. I contacted Halfords. I was advised that the order hadn't been passed through as paid. I requested a copy of the customer complaint/case number. I still await it. Avoid Halford online as this has left me out of pocket unable to afford 4 new tyre and I needed my car to travel to Europe tomorrow night. I will never use halfords again

Date of experience: June 4, 2025

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