Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 721 - 730 of 996 reviews
SW
5 out of 5 stars

Visited Brighton Lewes Road Halfords on…

Visited Brighton Lewes Road Halfords on Thursday 5th June. Selected correct wipers back and front for my car and asked for fitting. Served by Julian who was extremely helpful, friendly and super efficient. Fantastic service all round. Thank you Julian 😊

Date of experience: June 6, 2025

h
1 out of 5 stars

Sort your Damn website out!

I have to give 1star because i can't leave a review with nothing. Firstly Halfords used to be a. decent company which was a go to 1st when i ever needed anything for my car or motorbike, sad to say i will now be going elsewhere in future. This morning i decided to buy a small petrol filter for my motorbike, nothing special, just a cheap little filter like the many on sale at any Normal car parts shop. So i just wanted to check the Halfords website to see what they had, remember it's just a off the peg filter, and i don't want to add a vehicle reg for the part, i just want to look at the damn filters. Well if you want to just browse the website for spare parts, then you best, like me, just go elsewhere, because you simply can't get on the website, unless you give your vehicle details 1st, and should you type in those details then you can only get parts for that vehicle. REMEMBER I ONLY WANT AN OFF THE PEG FILTER. Yes of course i can jump into the car, fight through the Saturday traffic, just to find that Halfords are out of stock on little filters!

Date of experience: June 6, 2025

I
1 out of 5 stars

Wrong bosch rear wiper on Halfords site data

Bought Bosch rear wiper for 2018 seat leon st according to Halfords website and in store data. AM33H Item does not fit, incorrect fitting. Other sites show the A331H which has the correct type of fitting.

Date of experience: June 6, 2025

RC
5 out of 5 stars

Visited Halfords at "the greyhound…

Visited Halfords at "the greyhound estate" Chester yesterday to purchase a 'phone holder'. I saw a few and selected one for £16. When I tried it in my car it wasn't suitable. I took it back, there was no problem, they were very nice and refunded my money immediately. Good service 👍

Date of experience: June 5, 2025

CH
2 out of 5 stars

Annoying visit to store today in…

Annoying visit to store today in November I bought a 3 pin plug to type 2 EV charger plug for my Audi hybrid the charger stopped working and it cost me £137 took it to store didn't have any hassle in store just the I can't find one in store refund to a gift card I asked for a cash refund so I could go to Screwfix across the road and buy the same charger but they refused. The same charger is in stock in the same store and it now costs £43 more than it did 7 months ago I'm pretty annoyed they didn't look properly for it and the other guy couldn't be arsed

Date of experience: June 5, 2025

JG
1 out of 5 stars

Very poor customer service, 0 stars

I called in my local branch for a price for two new car tyres. I was ignored as I walked in by a member of staff typing on a laptop, after about two minutes I told him I would leave it, only then did he come to life and talked to me. There was no stock for my car tyre size so he told me to go to another supplier. He did not offer to get tyres in. Very surprised by this poor service as people in the shop are very helpful. Oh well, that's another customer lost.

Date of experience: June 5, 2025

dg
1 out of 5 stars

Do not use this company

Do not use this company They take money for products they do not have, then when you call to complain they just keep your money for days with no indication of weather your get the money back. They are rude and put the phone down I can’t wait for the retailer to go bust awful company with awful customer service

Date of experience: June 5, 2025

GM
5 out of 5 stars

Job number 330/9017240

Job number 330/9017240 Steve and the team were friendly and professional. Brought my car to me as it was raining, would recommend and visit again, great value for money!

Date of experience: June 5, 2025

I
2 out of 5 stars

Poor Service – Missing Bike, No Support

I’m giving two stars only because the basket I ordered actually arrived. The rest of the experience has been incredibly frustrating. I ordered a bike as a birthday gift for my mum, carefully timing the delivery. The bike never arrived, and I received no update or explanation. I had to contact Halfords myself, was promised a call back—which never happened—and now I’m stuck chasing it all over again. Customer support is practically non-existent, and I still have no idea where the bike is. Definitely expected better from a company like this

Date of experience: June 5, 2025

SL
5 out of 5 stars

Jade at the Beverley store was…

Jade at the Beverley store was excellent. She patiently explained the pros and cons of a variety of car seats for two new grandparents who last looked at these products many years ago. Customer service at its best.

Date of experience: June 5, 2025

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