Halfords Retail
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Forced Selling of a £3 Item Loses Halfords a £200 Order.
My wife and I went to the Halfords store in Milton Keynes to buy a replacement satnav. After some advice, we decided on the model. It was not in stock, so had to be ordered - all good so far. At the checkout Sam asked for my email address and looked me up. He confirmed that he could see that I was a member of the Motoring Club and that I would get a discount (I was expecting £5). He then gave me a can of aircon cleaner and said that was a free gift, due to my Motoring Club membership. The total bill was only £2 less than the cost of the satnav and, when I queried this, Sam said that was because I was a member of the free Motoring Club, not the paid-for version. On getting home and looking at the receipt, I found that I had, indeed, been given a £5 discount on the satnav, but had then been charged £3 for the aircon cleaner, which I had not asked for and did not need. I went back to the store the next day, handed back the aircon cleaner spray and cancelled the order for the satnav. The person who served me apologised and processed the refund without any argument. I have since ordered the same model of satnav from another company (and it is £26 cheaper!)