Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 421 - 430 of 996 reviews
I

IH

US

1 out of 5 stars

So Halfords web site says two of the…

Date of experience: June 25, 2025

S
1 out of 5 stars

So Halfords web site says two of the…

So Halfords web site says two of the…

Date of experience: June 25, 2025

JJ
1 out of 5 stars

So Halfords web site says two of the…

So Halfords web site says two of the items we needed in stock. Went to the store, infromed , sorry thats an online order. Straight home and ordered the item on Amazon. And they wonder why the high street is dying out.

Date of experience: June 25, 2025

D
1 out of 5 stars

From high hopes to Halfords horrors

Halfords Case Reference: 26432714 I am extremely disappointed with the service I’ve received from Halfords. I used a Halfords gift card—given to me by a friend—to book an MOT. The appointment was cancelled, and I was told the refund would be issued back to the same gift card. It's now been three days, and I’m still chasing the refund. Despite multiple follow-ups, I have received no resolution. Customer service staff keep saying they can only raise a ticket with the billing team. Even the customer service manager, who promised it would be resolved after three painful days, has failed to follow through. No one bothers to call back. It feels like no one at Halfords cares. This delay is unacceptable. I need that gift card balance to rebook my MOT, which is now overdue. Your system and processes are clearly broken, and this experience has caused me unnecessary stress and wasted time. I will never use Halfords again. Truly awful service. Sad Im even giving a star This is my call history with the inexperienced customer care at Halfords: 4 working days and 6 days - problem still remains unresolved while I approach my MOT deadline Halfords Case Reference: 26432714 20th June (Friday): Customer care advisor: Chantel - Confirmed 24 hour problem to be solved. Confirmed refund to be reflected in original halfords gift card or a new halfords gift card to be issues. Stated problem to be solved latest by Monday 21st June (Saturday): Spoke to someone cant remember. 23rd June (Monday) Customer care advisor: Siyanda. Confirmed 24 hours problem to be solved. 24th June (Tuesday): Customer Care advisor: Zayaan Zayaan escalated the issue through her manager and promised that I would receive a call by the end of the day. Nobody called 25th June (Wednesday): Customer Care: Olly Manager: Zahraa I have been promised I would receive a call back after the meeting. Meeting would last 1-2 hours in her opinion but I would receive a call by the end of the day. Still awaiting a solution/call back.

Date of experience: June 24, 2025

I

IDJ

US

1 out of 5 stars

From high hopes to Halfords horrors

From high hopes to Halfords horrors

Date of experience: June 24, 2025

S

SZ

US

1 out of 5 stars

From high hopes to Halfords horrors

From high hopes to Halfords horrors

Date of experience: June 24, 2025

VR
1 out of 5 stars

From high hopes to Halfords horrors

Date of experience: June 24, 2025

D
1 out of 5 stars

From high hopes to Halfords horrors

Halfords Case Reference: 26432714 I am extremely disappointed with the service I’ve received from Halfords. I used a Halfords gift card—given to me by a friend—to book an MOT. The appointment was cancelled, and I was told the refund would be issued back to the same gift card. It's now been three days, and I’m still chasing the refund. Despite multiple follow-ups, I have received no resolution. Customer service staff keep saying they can only raise a ticket with the billing team. Even the customer service manager, who promised it would be resolved after three painful days, has failed to follow through. No one bothers to call back. It feels like no one at Halfords cares. This delay is unacceptable. I need that gift card balance to rebook my MOT, which is now overdue. Your system and processes are clearly broken, and this experience has caused me unnecessary stress and wasted time. I will never use Halfords again. Truly awful service. Sad Im even giving a star This is my call history with the inexperienced customer care at Halfords: 4 working days and 6 days - problem still remains unresolved while I approach my MOT deadline Halfords Case Reference: 26432714 20th June (Friday): Customer care advisor: Chantel - Confirmed 24 hour problem to be solved. Confirmed refund to be reflected in original halfords gift card or a new halfords gift card to be issues. Stated problem to be solved latest by Monday 21st June (Saturday): Spoke to someone cant remember. 23rd June (Monday) Customer care advisor: Siyanda. Confirmed 24 hours problem to be solved. 24th June (Tuesday): Customer Care advisor: Zayaan Zayaan escalated the issue through her manager and promised that I would receive a call by the end of the day. Nobody called 25th June (Wednesday): Customer Care: Olly Manager: Zahraa I have been promised I would receive a call back after the meeting. Meeting would last 1-2 hours in her opinion but I would receive a call by the end of the day. Still awaiting a solution/call back.

Date of experience: June 24, 2025

ct
1 out of 5 stars

SHOULD HAVE GONE SOMEWERE RELIABLE

I Needed some disc and pads for my vw gold so because it was a Sunday and my ONLY day off and halfords on preston docks would be open I decided to purchase them from there so I could replace them myself.....however at time of purchase I was not informed about them not having them on the shelf and that I would have to wait until 16:00 that would be when the delivery would arrive ....to say the least i was extremely dissapointed that i wasnt imformed of this so I returned at 16:15 least to say i wasted 2 hrs of my time waiting around to collect my order..I was told they havnt come and it would be Monday morning no apology at all was given extremely disappointed again...however I came to fit the brake pads .....and you would never believe it .......yep there the wrong ones ..after I'd given my redg number make and model of vehicle and there still wrong to say I'm not happy is an understatement very disappointed from start to finish with the service I was given at the store.....so now I'll have to take another day of work to go to halfords get my money back and go elsewhere for the correct parts that I need...and yes I won't be using halfords ever again neither will my friends and family for that matter ....awful customer service and just to add ......rear discs are the wrong size too ...awful awful 😖

Date of experience: June 24, 2025

1 out of 5 stars

SHOULD HAVE GONE SOMEWERE RELIABLE

SHOULD HAVE GONE SOMEWERE RELIABLE

Date of experience: June 24, 2025

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