S

Sara

5Reviews
1.8
1.8 out of 5 stars

Reviews by Sara

1 out of 5 stars

I hate how long I've been locked out

I've been locked out of my own account for years at this point. I tried to submit evidence 2 times, but I think because I changed my credit card, it was not approved (I don't have my old credit card number). I was probably locked out because I visited several Amazon's (different countries) when looking to buy a phone cover. It's been at least a year, probably more likely 2 or more since I tried to submit evidence again, and since my account has been "under submission". It's very frustrating not accessing Amazon and especially Audible, where I spent a lot of money on audiobooks. It is actually infuriating. I have contacted customer support the best I could and it was not helpful at all, as I was just told it's under review... but it's been for WAY too long. Please contact me Amazon if you can see my mail, I'm not allowed to write it in here I'll do whatever I have to to prove my identity I dont understand how Amazon can just lock me out of my own account for many years and the purchases I made.

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