Halfords Retail
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From high hopes to Halfords horrors
Halfords Case Reference: 26432714 I am extremely disappointed with the service I’ve received from Halfords. I used a Halfords gift card—given to me by a friend—to book an MOT. The appointment was cancelled, and I was told the refund would be issued back to the same gift card. It's now been three days, and I’m still chasing the refund. Despite multiple follow-ups, I have received no resolution. Customer service staff keep saying they can only raise a ticket with the billing team. Even the customer service manager, who promised it would be resolved after three painful days, has failed to follow through. No one bothers to call back. It feels like no one at Halfords cares. This delay is unacceptable. I need that gift card balance to rebook my MOT, which is now overdue. Your system and processes are clearly broken, and this experience has caused me unnecessary stress and wasted time. I will never use Halfords again. Truly awful service. Sad Im even giving a star This is my call history with the inexperienced customer care at Halfords: 4 working days and 6 days - problem still remains unresolved while I approach my MOT deadline Halfords Case Reference: 26432714 20th June (Friday): Customer care advisor: Chantel - Confirmed 24 hour problem to be solved. Confirmed refund to be reflected in original halfords gift card or a new halfords gift card to be issues. Stated problem to be solved latest by Monday 21st June (Saturday): Spoke to someone cant remember. 23rd June (Monday) Customer care advisor: Siyanda. Confirmed 24 hours problem to be solved. 24th June (Tuesday): Customer Care advisor: Zayaan Zayaan escalated the issue through her manager and promised that I would receive a call by the end of the day. Nobody called 25th June (Wednesday): Customer Care: Olly Manager: Zahraa I have been promised I would receive a call back after the meeting. Meeting would last 1-2 hours in her opinion but I would receive a call by the end of the day. Still awaiting a solution/call back.