Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 271 - 280 of 996 reviews
TS
1 out of 5 stars

Awful first experience

Awful first experience

Date of experience: June 26, 2025

A
1 out of 5 stars

Awful first experience

Paid £130 for 3 year e-bike cover, had to go into store to collect... nothing, there was nothing to collect. Then tried to buy tyres, not in stock, have to go online. Tried to book a service, have to go home book online, then return to store. Purchased a pump (an item they did have on a shelf, that I didn't have to do online) asked to use the discount, they didn't know about it, didn't have to provide evidence I was entitled to a discount, they found a piece of paper to scan and apply a discount. Went home used Live Chat for help, as the website errored when attempting to purchase, just told someone will get back to me Tried to provide constructive feedback, ignored. UPDATE 05/07/25 They cancelled and refunded the product after leaving this review and my need to use their services.

Date of experience: June 26, 2025

S
1 out of 5 stars

Never again. Fitted Incorrectly

What went wrong? Next based 320xR front and rear fitted paid £264.00 for a mobile unit was fitted incorrectly -plugged into OBD instead of hard wire fuse box therefore drained my battery. Yes l had a flat battery on 5 occasions and more.Compliments to the staff at Guiseley for finding the fault and removing the equipment but l had to pay another cost £45 However customer service is nil.The phone to contact for Halfords office is based on South Africa. There are no email addresses for Halfords. Now l wait. Awaiting refund ....? Avoid at your peril.Maybe the nickname is Halfrauds and l suspect so as l have been.Terrible experience.Unsupported customer care.

Date of experience: June 26, 2025

V
1 out of 5 stars

Never again. Fitted Incorrectly

Never again. Fitted Incorrectly

Date of experience: June 26, 2025

AM
1 out of 5 stars

Never again. Fitted Incorrectly

Never again. Fitted Incorrectly

Date of experience: June 26, 2025

JS
1 out of 5 stars

Never again. Fitted Incorrectly

Date of experience: June 26, 2025

S
1 out of 5 stars

Never again. Fitted Incorrectly

What went wrong? Next based 320xR front and rear fitted paid £264.00 for a mobile unit was fitted incorrectly -plugged into OBD instead of hard wire fuse box therefore drained my battery. Yes l had a flat battery on 5 occasions and more.Compliments to the staff at Guiseley for finding the fault and removing the equipment but l had to pay another cost £45 However customer service is nil.The phone to contact for Halfords office is based on South Africa. There are no email addresses for Halfords. Now l wait. Awaiting refund ....? Avoid at your peril.Maybe the nickname is Halfrauds and l suspect so as l have been.Terrible experience.Unsupported customer care.

Date of experience: June 26, 2025

D
2 out of 5 stars

Ordered online for collection

I ordered online for collection as the store said it had items stock. Went to collect the day after when it said they were ready for collection and out of 9 items I ordered only 5 were ready. Then the order was marked as completed with no way of tracking when the remaining items would be ready. I've been to store 1 week later to collect the remaining 4 items and only 3 items were there so I am still waiting for the last item I have paid for. There is no way I can find out a rough date of when they are ready this is really poor from halfords and if im being honest it's put me off a little bit. The tools them selves have always been quality and still are but I've been to store 3 times and counting. The people behind the tills cant tell me when my last item will be ready for collection meanwhile im just stuck in limbo waiting for my order. Not good enough. Stockton on Tees store.

Date of experience: June 26, 2025

PS
2 out of 5 stars

Ordered online for collection

Date of experience: June 26, 2025

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