Charlie Jeffries-Tipton

Awful first experience

So after a software update on my…

So after a software update on my laptop, I was locked out of my laptop which I needed to do an MFA to verify my Microsoft account. I tried doing this through my email but the verification codes weren’t being sent to my emails, even after checking my junk. I couldn’t do my phone number as it’s an outdated phone number so I needed to update it via my microsoft account. Because of the verification process, I need to wait for 30 days for the verification process to go through, so this means I’m locked out of my account for 30 days. Because of this, I’ve been unable to work as I freelance for a living so I’m losing money with each passing day, I’ve tried contacting Microsoft (which is a nightmare to do), after two attempts, they put the phone down on me twice. After the third attempt, I was told to plug my laptop into my router for 3 hours (which I knew wasn’t going to work). After the 3 hours, I tried calling back but apparently I’d gone over the daily amount of calls I’m allowed (even though they put the phone down on me twice). I then had to go to my wife’s account to then contact them on my behalf for them to say that they can’t get me into my laptop until the 30 days verification had gone through. The only way in would be to wipe my laptop & start all over again, re-install everything again because of their messed up security system preventing me from getting access to my laptop. Even after agreeing this is the only way forwards (which it shouldn’t be at all because of their system). I was promised a callback from them where I need a USB, a spare laptop & was told they would call me back. I’ve been waiting around all day where somebody did call me back & said they need to download the image onto a USB stick. In the time it was downloading, they said they would call me back in half an hour. It’s been nearly two hours & I’m sat here without a laptop, just so they can wipe everything I need & then spend the rest of the day getting everything back. Also, on top of this. I had a trip planned with my family where I booked tickets to go out for the day which I had to put on hold whilst this gets sorted. My kids were excited & I had to tell them no because of all this, the tickets are non-refundable. As I said, I’m not able to work so every day that goes passed, I’m losing money (not that Microsoft will reimburse me for the most money & the lost time for all of this. Absolutely pathetic, all because of this ridiculous security procedure that’s in place to stop me from getting into my own laptop to make a living & all of the time I’ve wasted trying to get this sorted. Nobody had any good answers other than (let’s wipe the laptop) which means I lose all of my work & we’re going to make you waste your day to do it. I’m willing to accept the lost time & all of my work but unless you reimburse me for the lost money because I’m not able to work. I’m going to steer away from Microsoft & move to Apple & encourage people to do the same. What an absolute disgrace!