Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Information provided by various external sources

UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

1,000 total • Write a review

Showing 281 - 290 of 996 reviews
PH
2 out of 5 stars

Ordered online for collection

Date of experience: June 26, 2025

S
2 out of 5 stars

Ordered online for collection

Ordered online for collection

Date of experience: June 26, 2025

D
2 out of 5 stars

Ordered online for collection

I ordered online for collection as the store said it had items stock. Went to collect the day after when it said they were ready for collection and out of 9 items I ordered only 5 were ready. Then the order was marked as completed with no way of tracking when the remaining items would be ready. I've been to store 1 week later to collect the remaining 4 items and only 3 items were there so I am still waiting for the last item I have paid for. There is no way I can find out a rough date of when they are ready this is really poor from halfords and if im being honest it's put me off a little bit. The tools them selves have always been quality and still are but I've been to store 3 times and counting. The people behind the tills cant tell me when my last item will be ready for collection meanwhile im just stuck in limbo waiting for my order. Not good enough. Stockton on Tees store.

Date of experience: June 26, 2025

Mj
5 out of 5 stars

good service at Llanelli

i went to llanelli store today to have air/con checked as i thought it was low , Jaq was my sales assistant he explained everything to me about the air/con it needed a regas. as i was in sales myself for many years . i ask Jaq his name as his service was very good .

Date of experience: June 26, 2025

SF
5 out of 5 stars

good service at Llanelli

good service at Llanelli

Date of experience: June 26, 2025

AA
5 out of 5 stars

good service at Llanelli

Date of experience: June 26, 2025

JC
5 out of 5 stars

good service at Llanelli

Date of experience: June 26, 2025

Mj
5 out of 5 stars

good service at Llanelli

i went to llanelli store today to have air/con checked as i thought it was low , Jaq was my sales assistant he explained everything to me about the air/con it needed a regas. as i was in sales myself for many years . i ask Jaq his name as his service was very good .

Date of experience: June 26, 2025

B
1 out of 5 stars

HALFORDS WON'T HELP WITH FAILED DHL DELIVERY

DHL failed over two dates to deliver . Tried to get through to DHL and keep getting cut off. Tried Halfords customer services , operator keep asking me over and over same questions even when given answers then said to try DHL again. So it appears another once good UK company has been ruined . Now have to go back to card company to get money back .AVOID , DON'T RISK LOSING YOUR MONEY AND TIME ! !

Date of experience: June 26, 2025

BM
1 out of 5 stars

HALFORDS WON'T HELP WITH FAILED DHL DELIVERY

Date of experience: June 26, 2025

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