Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 101 - 110 of 996 reviews
J

JW

US

1 out of 5 stars

3 months after two new back tyre…

3 months after two new back tyre purchased and fitted by Halfords, tyre went flat. Mobile tyre fitter did wheel nuts so tight it took over two weeks to find someone able to remove them. Unpaid time off work to try and sort. Couldn’t get a refund for failed fitting due to not being able to undo the wheel nuts. Partner unable to speak to them on the phone himself and they refused to speak with me, told us to use online chat even though I’d explained we’d tried numerous times and it kept saying no one was available. Tried again after the manager on the phone said it was open…guess what.. no one available. Broke the car and couldn’t get a refund. Terrible service, terrible customer service. Still no refund

Date of experience: June 30, 2025

SJ
5 out of 5 stars

Kamani at the Croydon store

Kamani at the Croydon store! Acknowledged us when we arrived despite serving a customer. Once available took time to find the fault of the bike and remedy this. This is the 2nd Halfords store we had visited (the first, awful) but Kamani restored our faith in Halfords! Nothing was too much for him, he was engaging and also offered advice/ongoing support. Great person to have working for you! My son is very happy now he can ride his bike that he got for Xmas. Seems to be a known issue with this bike and makes me wonder why Halfords continue to stock/sell it.

Date of experience: June 30, 2025

SP
1 out of 5 stars

Halfords have decided to take down…

Halfords have decided to take down there customer service email address so I thought I put my experience at Leicester Halfords store on here instead. I visited your Leicester store 29th June to buy some auto products . One of my items was "Autoglym tyre gel " which was a stock item and I could collect in store within 1 hour . If you relied on the information on the Halfords website. After searching the allocated isle to were I would find the Autoglym products, with no luck I finally decided to ask a member of staff to were I would find this product. After he spent 5 minutes looking, he replied "someone must of pinched the items of the shelf. If that was the case I replied, where is the label/price and the empty shelf . He had no answer but only to tell me it will be removed from Halfords products with zero stock . Still I was no convinced and asked two other members of staff . One replied " I've not seen that product on the shelf in a long time . If you wanted we could other it in for you . After spending another half a hour in the shop I came across another five other locations where Autoglym products were displayed. I finally found the Autoglym tyre gel. It was on a shelf as you enter the shop . Don't you think it would be a lot easier for customers and STAFF if all the same product were allocated in the same place within the store .

Date of experience: June 30, 2025

B
1 out of 5 stars

A pity a negative score cannot be made

Date of experience: June 30, 2025

G
1 out of 5 stars

A pity a negative score cannot be made

Date of experience: June 30, 2025

A

AB

US

1 out of 5 stars

A pity a negative score cannot be made

A pity a negative score cannot be made

Date of experience: June 30, 2025

RA
1 out of 5 stars

A pity a negative score cannot be made

A pity a negative score cannot be made. Issues with a battery replacement in March have still not been responded to compounded by premium club renewal cancellation not being investigated as promised. Even the last missive, a recorded delivery letter to Mark Delaney, director of retail has gone unanswered. The company is a total and utter joke and will never ever buy from them or their subsidiaries again

Date of experience: June 30, 2025

TS
1 out of 5 stars

National Tyre ( Halfords Motoring Club)…

National Tyre ( Halfords Motoring Club)…

Date of experience: June 29, 2025

CR
1 out of 5 stars

National Tyre ( Halfords Motoring Club)…

Date of experience: June 29, 2025

A
1 out of 5 stars

National Tyre ( Halfords Motoring Club)…

National Tyre ( Halfords Motoring Club)…

Date of experience: June 29, 2025

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