Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 91 - 100 of 996 reviews
HC
5 out of 5 stars

Would give them 10 🌟

Well... you have done it again! Thank you soo much to Jane and Andrea for today. And apologies for not remembering the male member of staff that ordered the part for my car on Friday! Thank you soo much! They were all kind and professional! Got a new unit for my back light and they sorted it perfectly 👌. Halfords have an amazing team on board! If I could give you 10 🌟 I would!

Date of experience: July 1, 2025

L
1 out of 5 stars

Ripp off premium membership

Ripp off premium membership. I tried to cancel my membership as I bought a new car that comes with a full service plan. My premium membership run into December 2025. No refund was issued but I lost all my benefits immediately. I won't use this service again.

Date of experience: July 1, 2025

MD
1 out of 5 stars

I bought Nextbase dashcam from Halfords…

I bought Nextbase dashcam from Halfords with recommended memory card. After a year of using it keeps freezing and giving a lot of problems. I came back to Halfords to ask for advice on that and I was told „they are like that” 😹

Date of experience: July 1, 2025

MW
5 out of 5 stars

Halfords at Connswater in Belfast are very good

Halfords at Connswater in Belfast have never let me down. Friendly competent staff. Just had dog guard fitted and very pleased. Previously had front and rear cameras fitted with the positive experience.

Date of experience: July 1, 2025

PW
5 out of 5 stars

Exquisite

Exquisite service from Chloe on the front desk, at the Halfords store in Bolton, Lancashire.

Date of experience: June 30, 2025

kA
1 out of 5 stars

Avoid chadwell heath Romford essex RM6…

Avoid chadwell heath Romford essex RM6 4BW garage at all cost If you love your car and time, this garage will take your time and never fix ths issues you have with your car. To top it, the receptionist are very rude with 0 empathy. Never visiting this garage again

Date of experience: June 30, 2025

K

KJM

US

1 out of 5 stars

Think very carefully before signing up to the motoring club

Tried to cancel my (auto) recurring membership to the motoring club yesterday 30 /06/25 online. Today I get a call from a female customer representative who called me (a woman) LIED to me saying i could only cancel my membership in the actual month (July) i took it out (I have a recording of her saying this ) and only up until the 15th July. My membership was taken out on 27/07/24 . I said I believed the T&Cs said min 30 days before renewal, which I had done. I said I would then cancel tomorrow as it is July , I then I get an email saying thank you for staying a premium member !!!!! I checked and it is 30 days notice , so I had cancelled as per their T&Cs . also I did not get 30 renewal notice as is required by law. Please note that I was not told when i took the subscription out that it was auto recurring and they appear to make it as difficult as possible to cancel. I rang the customer service department again to tell them i had been deliberately misinformed and this time I spoke to a man who apologised for his colleagues incorrect advice and has cancelled my membership

Date of experience: June 30, 2025

E
1 out of 5 stars

Awful customer service and sent a faulty item no reply from the team

Awful customer services. Ordered a pair of sunglasses which cost more than £30 and they arrived faulty. I could’ve got a better pair in primark! The tags had to be removed to try the glasses on as they were in the way. Once I tried the glasses on they felt funny, the. I noticed that the legs of the glasses were completely different sizes. You’ll see from the photo that when I set the glasses down one leg lifts up and the other sits on the ground, same them when they’re on my face they are lobsided. I thought this would be an easy fix I’d return the product but I can’t get a reply, only option they give is to go to a store which is not possible for me!!!

Date of experience: June 30, 2025

AC
5 out of 5 stars

Excellent price

Excellent price, quality & fitting of one pair of #Bosch wipers fitted to my Merc by Halfords Thetford Norfolk today thanks!

Date of experience: June 30, 2025

HS
1 out of 5 stars

Having visited your Hamilton Scotland…

Having visited the Hamilton Scotland branch on three seperate occasions I felt the shopping experience appalling. The shelfs were half empty and very dirty also damaged shelfs were left in place. The whole shop was poorly stocked and the dirtiest place I have seen in many years. Not inviting to shop here at all.

Date of experience: June 30, 2025

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