Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 111 - 120 of 996 reviews
SL
1 out of 5 stars

National Tyre ( Halfords Motoring Club)…

National Tyre ( Halfords Motoring Club) I recently became a member of Halfords motoring club. I took the some benefit since I became the member and booked MOT and service through Salisbury Branch Halfords. I took my car to National tyres Southampton Road, Salisbury branch on 26 Jun for MOT and service. As a part of service my oil service and filter should be included. It wasn't ticked on my service book which doesn't not really bother me for 17 years old car, however upon checking my engine oil level I found out that the top up wasn't up to the right level ( I do have some experience in servicing and maintenance field with 24 years serving in the Army in Logistic Regt) and upon checking the dip stick it was quite black. I suspect that the branch didn't do the right job, hence I contacted my friend who is also a mechanic who also believes that they only top upped but never drained the oil and changed oil filter. I paid £197, I don't think they did a good job. I strongly believe that National Tyres scammed me and resettled my dash. This is my genuine feedback as I don't have spare time to make an unnecessary complaint!

Date of experience: June 29, 2025

ED
1 out of 5 stars

Terribly . I tried to 3 items to get payday 20 discount. Recommended form half

Terribly . I tried to 3 items to get payday 20 discount. Recommended form half

Date of experience: June 29, 2025

PR
1 out of 5 stars

Terribly . I tried to 3 items to get payday 20 discount. Recommended form half

Date of experience: June 29, 2025

V
1 out of 5 stars

Terribly . I tried to 3 items to get payday 20 discount. Recommended form half

Date of experience: June 29, 2025

SU
1 out of 5 stars

Terribly . I tried to 3 items to get payday 20 discount. Recommended form half

Terribly . Discount offers on payday 20 . Doesn't work 3 items selected, but in the offer. Lol 🤣 I selected from your offer on your website!!

Date of experience: June 29, 2025

BM
5 out of 5 stars

Had 2 new tyres and my tracking done at…

Had 2 new tyres and my tracking done at…

Date of experience: June 29, 2025

S
5 out of 5 stars

Had 2 new tyres and my tracking done at…

Had 2 new tyres and my tracking done at…

Date of experience: June 29, 2025

JL
5 out of 5 stars

Had 2 new tyres and my tracking done at…

Date of experience: June 29, 2025

DC
5 out of 5 stars

Had 2 new tyres and my tracking done at…

Had 2 new tyres and my tracking done at the garage in durham. Had to go back as the steering wheel was not straight. They done it again straight away but unfortunately it still wasn't straight. They did say they can not always get yhem perfect. Really. So I called in the halfords center in church street Stockton-on-Tees and asked if they could sort it. Boom just like that it was straight. Can not thank the trained lad enough, he knows what he is doing. Please let him go to durham and show them how it is done. Great service from Stockton-on-Tees. 👏 👏 👏

Date of experience: June 29, 2025

KS
1 out of 5 stars

didn't screw strongly the secure tyre screws's

didn't screw strongly the secure tyre screws's

Date of experience: June 29, 2025

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