Sunwave gas+power

4.330396475770925 out of 5 stars
4.3
Great227 reviews

TrustScore

4.3
4.330396475770925 out of 5 stars
Great
5 out of 5 stars
145
4 out of 5 stars
47
3 out of 5 stars
15
2 out of 5 stars
5
1 out of 5 stars
15
227 reviews in total

Review summary

Sunwave gas+power receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Sunwave unilaterally cancels contracts

Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go thro...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

They just walked away from our…

They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

I guess my experience was okay with…

I guess my experience was okay with this company, because everything went usually, unless support team, they do not real...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

so happy with your service!!

so happy with your service!!

0
0
🔥 High engagement

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Filter by rating:
Mr. Benjamin
Mr. Benjamin
1 reviews
about 8 years ago
4 out of 5 stars

Seems like a good price with good …

Seems like a good price with good features.

Helpful?
about 8 years ago
3 out of 5 stars

Beware of ludicrous "Default" rate!

When my contract lapsed, I was assigned a Default Rate that was 25% higher than the rate from my utility provider. Not happy about that! Also the website is useless as I have no account access.

Helpful?
Gary S Miller
Gary S Miller
1 reviews
about 8 years ago
5 out of 5 stars

Great PRICE

Great PRICE, wonderful SERVICE!

Helpful?
Mr. T. Jones
Mr. T. Jones
1 reviews
about 8 years ago
4 out of 5 stars

Good price

Good price. We just switched.

Helpful?
Kim H
Kim H
1 reviews
about 8 years ago
5 out of 5 stars

Sunwave Has great customer service

Sunwave has been great to work with. They make the electrical distribution charges very understandable. And they also tell you that as long as you stay with sunwave you can transfer ito cheaper rates at any time without paying termination fees. The customer service people who speak with you on the phone are very nice.

Helpful?
over 8 years ago
5 out of 5 stars

Thank you Sunwave

We are repeat customers. They have a good selection of rates and time contracts. Always notify us well in advance of the end of our current contract. Very friendly on the phone.

Helpful?
AJ Ono
AJ Ono
1 reviews
over 8 years ago
5 out of 5 stars

competitive and honest

very competitive, no gimmick pricing; honest and straightforward supplier

Helpful?
over 8 years ago
5 out of 5 stars

Great rate and great customer service!

Great rate and great customer service!

Helpful?
George
George
1 reviews
over 8 years ago
5 out of 5 stars

Easy to sign on and no problems.

Easy to sign on and no problems.

Helpful?
Blitz
Blitz
1 reviews
over 8 years ago
4 out of 5 stars

Service is excellent but the current …

Service is excellent but the current rates are very close to the existing UI rate. The gap has narrowed compared to the previous rates. Maybe UI is trying to win back customers.

Helpful?
Irvin Kulp
Irvin Kulp
1 reviews
over 8 years ago
5 out of 5 stars

Stayed with Sunwave for a second year

Stayed with Sunwave for a second year. Great customer service and follow up in a timely fashion.

Helpful?
over 8 years ago
5 out of 5 stars

i was pleasantly surprised with your …

i was pleasantly surprised with your expedience in ordering your service . My daughter handles this aspect of my choosing and billing for service . We are happy with your presentation and efficiency . Thank you .

Helpful?
Kathleen
Kathleen
1 reviews
over 8 years ago
5 out of 5 stars

I compared rates and should save $20 a month by using sunwave!

I compared kilowatt rates available in my area, looked at the companies and made my choice. Sun wave was very easy to set up and should save me about $20 a month.

Helpful?
over 8 years ago
4 out of 5 stars

No problems

No problems, fast and helpful communications, fair prices

Helpful?
over 8 years ago
4 out of 5 stars

Decent rate

Decent rate, sign-up only took a few minutes.

Helpful?
KDeO
KDeO
1 reviews
over 8 years ago
5 out of 5 stars

I would recommend Sunwave

I would recommend Sunwave. I did not like that you wanted to hike up my rate, higher than Eversource's rate, for one month until the new rate took place. That is why I left you. While I was enrolled you were good. I also don't like having a $50 fee in case I wanted to change before the 6 months was up.

Helpful?
RWG
RWG
1 reviews
over 8 years ago
5 out of 5 stars

Superb customer service!

We chose to re-signup with Sunwave because of our past good experience, their excellent customer service and good rate/terms. When I had a question, their customer service was quick to respond - and not with just a auto-response. The reps read my question and actually responded to me in a friendly helpful manner. I trust my upcoming association will bring the same.

Helpful?
over 8 years ago
5 out of 5 stars

easy switch over no issues

easy switch over no issues

Helpful?
Valentina
Valentina
1 reviews
over 8 years ago
5 out of 5 stars

Great customer service

Great customer service

Helpful?

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