Sunwave gas+power

4.330396475770925 out of 5 stars
4.3
Great227 reviews

TrustScore

4.3
4.330396475770925 out of 5 stars
Great
5 out of 5 stars
145
4 out of 5 stars
47
3 out of 5 stars
15
2 out of 5 stars
5
1 out of 5 stars
15
227 reviews in total

Review summary

Sunwave gas+power receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Sunwave unilaterally cancels contracts

Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go thro...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

They just walked away from our…

They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

I guess my experience was okay with…

I guess my experience was okay with this company, because everything went usually, unless support team, they do not real...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

so happy with your service!!

so happy with your service!!

0
0
🔥 High engagement

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Filter by rating:
James Keifer
James Keifer
1 reviews
over 8 years ago
4 out of 5 stars

.Lowering electric bills is very …

.Lowering electric bills is very important to me. The generation cost is only about half of my bill and it seems I should have more control on all of it.

Helpful?
Boppy
Boppy
1 reviews
over 8 years ago
5 out of 5 stars

Low rates even after renewal.…

After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was smooth & i was saving over 25% on the supply charge on my electric bill. My contract is set to expire but i agreed to a renewal with sunwave because they were still a lot lower tha my electric company.

Helpful?
over 8 years ago
5 out of 5 stars

I shopped for the best price in a 6 …

I shopped for the best price in a 6 month period

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Anissa Port
Anissa Port
1 reviews
over 8 years ago
5 out of 5 stars

So happy I switched from Northeast …

So happy I switched from Northeast Utilities I received a much better rate.

Helpful?
over 8 years ago
4 out of 5 stars

Very helpful and great cuservice

Very helpful and great customer service

Helpful?
over 8 years ago
5 out of 5 stars

Treasurer

One of the better companies, would recommend to others.

Helpful?
over 8 years ago
5 out of 5 stars

Easy sign up

Easy sign up. I am a returning customer.

Helpful?
Morgan Henry
Morgan Henry
1 reviews
over 8 years ago
5 out of 5 stars

Great Service!

Whenever I have called regarding an issue (which really has only been once in the last year) or any interaction with a representative has been great. They have always been able to answer my questions. Even called regarding my newest rate and was given something better than what I had found available through Sunwave. They are very communicative in altering or reminding you when it comes to your enrollment or changing of rates etc. Would absolutely recommend this company!

Helpful?
Cynthia
Cynthia
1 reviews
over 8 years ago
1 out of 5 stars

Bait and switch

Bait and switch! Sent letter that the start date was one date then an email that they rolled it back. When contract expired they never sent notification by email or by letter. They said they did but absolutely did not. Then extended the billing period 2 more months after I called and cancelled their service. Would not work with me. An untrustworthy company! Beware

Helpful?
over 8 years ago
5 out of 5 stars

Smooth transition from previous supplier.

Smooth transition from previous supplier. Rate is decent, was best deal I could get for the 4 month window I desired. Changing suppliers 3x a year allows for the best deal.

Helpful?
over 8 years ago
5 out of 5 stars

So far so good

So far, so good. I just signed up.

Helpful?
Customer
Customer
1 reviews
over 8 years ago
5 out of 5 stars

Smooth transition from past supplier.

Smooth transition from past supplier. Rate is decent, was best deal I could get for the 4 month window I desired. Changing suppliers 3x a year allows for the best deal.

Helpful?
Debbie
Debbie
1 reviews
over 8 years ago
5 out of 5 stars

Very helpful

Very helpful - great customer servce

Helpful?
DC
DC
1 reviews
over 8 years ago
4 out of 5 stars

Sign up was quick an easy

Sign up was quick an easy - A quick call to Cust Service confirmed the Renewable Power was generated in my state

Helpful?
Valerie
Valerie
1 reviews
over 8 years ago
1 out of 5 stars

Rate 50% Higher than Promised

Have not called customer service yet, but my rate was supposed to be 0.06961 for 6 billing cycles, instead it came through at 0.099900. It took an extra month to switch over.

Helpful?
over 8 years ago
5 out of 5 stars

Always pleasant and helpful on the …

Always pleasant and helpful on the phone.

Helpful?
over 8 years ago
5 out of 5 stars

Easy signup ..

Easy signup ... haven't experienced the service yet..,

Helpful?
Mr. Paul Kemp
Mr. Paul Kemp
1 reviews
over 8 years ago
4 out of 5 stars

Still too expensive, but great communication

I think the price I'm paying for delivery of my electricity is still too high. The sole reason I have resigned with your company is because of your excellent communication, specifically when it came to having just one month left on my contract.

Helpful?
Noanker188
Noanker188
1 reviews
over 8 years ago
4 out of 5 stars

I recently renewed with SUNWAVE

I recently renewed with SUNWAVE - I did have to call, as the on-line site did not allow me to specify the date of renewal. The service person was very helpful, and the transaction took only a couple of minutes.

Helpful?
over 8 years ago
5 out of 5 stars

Always easy to contact and very …

Always easy to contact and very helpful. Very satisfied with this company.

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