Goodfellows Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
Having recently bought a property on The Rise through Goodfellows, I wanted to say we found Lynn, James and the rest of the staff extremely helpful and lovely to deal with. They were all very professional and kept us upto date throughout the process. I would highly recommend Goodfellows and wouldn't hesitate to use them again. Mr & Mrs Boyle
I was purchasing my house at the end of March 2025 which was undoubtedly a very busy time for all involved in house sales as a lot of people were looking to buy before 31 March. The estate agent for this property, Jonathan Walugembe, went above and beyond to help both myself and the seller get the purchase over the line in time, enabling communications between all parties to move as quickly and efficiently as possible, which was so helpful in the circumstances and for which we were all extremely grateful. Particularly as I'm aware it was probably a very busy time for all. Thank you Jonathan! I also spoke with other estate agents from Goodfellows when looking at other houses earlier on in the process who were genuine, friendly, and able to provide helpful local knowledge about the area and purchasing within this area, so it was a good experience all round.
Im very pleased with my collaboration with Goodfellows so far. Especially Maria Castle who has been assisting me in my tenancy, shes been so fast in replying and fixing the things ive requested. Great service
Excellent service from Maria Castle in Goodfellows Lettings Highly recommend them.
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www.goodfellows.co.uk155 total • Write a review
US
Absolutely disgusting and arrogant staff. Extremely unhelpful and idle. Making up their own rules just to collect more money and doing absolutely nothing. I have been renting from more estate agencies but this was the most sickening experience I had. Please avoid them if you want to avoid stress and headaches.
Date of experience: September 26, 2020
Awful service, don't waste your time. They do nothing other than wait for people to look at online adverts, and rely on their emails to get people in. They told us they could sell our flat for £300k with a 1.5% fee. We were skeptical, thinking it more £275k, but decided to let them put their money where their mouth was: we offered a sliding scale commission in order to incentivise their team, offering 2% if they actually did sell for £300k: essentially offering them more money for just doing the job they said they'd do. In 4 weeks they'd brought in 4 people to view. They complained (to us!) it was because of the price and dropped it by £25k. This did nothing to bring people in. Thankfully we'd also agreed just a 4-week contract so we were able to get out and get a proper agency in. It's two weeks post-contract and Goodfellows, to whom we'd given our spare key so they could bring viewers round whenever, are saying they're 'too busy' to return our key and that we should come and get it ourselves! Absolutely ridiculous. A total waste of time.
Date of experience: August 27, 2020
US
We recently purchased through Goodfellows in Cheam and dealt with Sabrina Rosenow who was amazing. She had taken us to a few houses before we found the house we eventually bought. She was so lovely to deal with and despite being furloughed was straight back onto get everything moving once it was allowed. She was quick to respond to things and helped deal with any issues with solicitors etc. She was also very helpful when I was looking for potential properties for my Grandparents. I also had a few dealings with Stefan who was also really nice and helpful.
Date of experience: August 23, 2020
Goodfellows have managed my property for over 8 years and always do an exceptional job. Louise Reader goes above and beyond and is my voice of reason. Mandy-Sue and Kelly are wonderful to deal with and are very professional.
Date of experience: June 25, 2020
This estate agent is very up and down- mostly awful. It’s good at sorting things when it’s in the interests of the estate agent such as finding renters. However when there is an issue with the property they are ridiculously slow and also rude. William is one of the rudest people I have ever come across.
Date of experience: May 5, 2020
Goodfellows assisted me with both selling and renting a property recently. Fantastic service, all the team were friendly, professional and so helpful throughout. Especially Rosie and Louise who i dealt with on a regular basis and also quick to help me with any queries. I’d certainly recommend using them to friends and family in the future.
Date of experience: February 4, 2020
For all the team in goodfellows all I can say is keep up the good work your such a brilliant team especially to Maria, we found our new home because of you thank you so much for all the help Godbless
Date of experience: February 4, 2020
I had the pleasure of working with the team at the North Cheam branch near Sutton. Since I live in the NE of England I needed to work with an Agent that could really be my eyes and ears on the ground with the various interested parties. Upon walking in to the branch it was immediately clear that there was a real team spirit and a 'Can Do' culture about the place. Local knowledge of the market was really excellent also and all tasks and activities were completed in a timely fashion. I would highly recommend Goodfellows to sell your property.
Date of experience: January 2, 2020
Maria was an excellent estate agent and found me the perfect property. She made the process as quick and easy as possible. Will definitely recommend if you’re looking for a place to rent.
Date of experience: November 12, 2019
