Review summary

Goodfellows Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

See what reviewers are saying

Property purchase

Having recently bought a property on The Rise through Goodfellows, I wanted to say we found Lynn, James and the rest of the staff extremely helpful and lovely to deal with. They were all very professional and kept us upto date throughout the process. I would highly recommend Goodfellows and wouldn't hesitate to use them again. Mr & Mrs Boyle

J
Helpful Estate Agent - Positive Experience

I was purchasing my house at the end of March 2025 which was undoubtedly a very busy time for all involved in house sales as a lot of people were looking to buy before 31 March. The estate agent for this property, Jonathan Walugembe, went above and beyond to help both myself and the seller get the purchase over the line in time, enabling communications between all parties to move as quickly and efficiently as possible, which was so helpful in the circumstances and for which we were all extremely grateful. Particularly as I'm aware it was probably a very busy time for all. Thank you Jonathan! I also spoke with other estate agents from Goodfellows when looking at other houses earlier on in the process who were genuine, friendly, and able to provide helpful local knowledge about the area and purchasing within this area, so it was a good experience all round.

Excellent

Im very pleased with my collaboration with Goodfellows so far. Especially Maria Castle who has been assisting me in my tenancy, shes been so fast in replying and fixing the things ive requested. Great service

Excellent service from Maria Castle in…

Excellent service from Maria Castle in Goodfellows Lettings Highly recommend them.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

155 total • Write a review

Showing 61 - 70 of 151 reviews
R
1 out of 5 stars

Very poor service and extremely…

Very poor service and extremely unprofessional and not bothered about the customer. Please avoid them.

Date of experience: September 20, 2021

M
1 out of 5 stars

What an ordeal!!!!!!

There are no words to express the ordeal we have underwent with this agency. I would have preferred to sleep in the street rather than rent through them. Please avoid them as the plague!!!!

Date of experience: August 17, 2021

S
1 out of 5 stars

AVOID

AVOID. If need property, I'll suggest you to go through any other agency. Many problems with this like tenant.

Date of experience: August 5, 2021

A
1 out of 5 stars

Goodfellows Morden

Very bad service. Lack of communication. Very poor performance overall. They only managed to bring 2 viewings in almost 3 months while our 2 neighbours already sold via another agency. Will switch to them as soon as the agreement with GF expires

Date of experience: June 25, 2021

OL
5 out of 5 stars

Great agency in Mitcham

Great agency. Fast responses and very proactive. They were a great help and managed to push the sale through from start to finish in under 3 months.

Date of experience: June 16, 2021

NP
1 out of 5 stars

Frequent unwanted junk mail

I’ve never actually used Goodfellows but decided to give them an appropriate review due to the amount of junk advertising flyers the Morden office puts through my letterbox, despite a prominent ‘No Junk Mail’ sign attached to said letterbox. Having spoken to the branch manager about this via email, I was assured it would stop. However, I’ve had 3 more flyers since. If this is the care and attention they give to such a simple request, I certainly would never entrust them with any future conveyancing matters.

Date of experience: January 11, 2021

K

Kat

US

3 out of 5 stars

Getting my deposit back was…

Getting my deposit back was overcomplicated.

Date of experience: December 10, 2020

NH
5 out of 5 stars

Very pleased with Goodfellows

We have been very pleased with the service we received from Goodfellows in Carshalton Beeches. From our initial enquiry we were kept updated and they helped guide us through the process right up to the point of completion. It has been a particulary difficult time with the pandemic, but all house viewings were done with safety in mind, which was very good. Lee and Sarah were great and always responded in good time and answered any questions that arose. We are glad that we decided to opt for a more traditional estate agent method, as they took away all the hassle and they helped us achieve a high sale price so they ultimately paid for themselves, so good value too. Would recommend.

Date of experience: December 4, 2020

RW
5 out of 5 stars

Loved the pretzels with cheese sauce…

Loved the pretzels with cheese sauce and the artichoke dip!!!! Wish they would add them to the menu permanently.... definitely would come more often

Date of experience: November 28, 2020

S
5 out of 5 stars

Bradley from Goodfellows, Morden

Bradley from Goodfellows in Morden was excellent. He was very helpful and professional throughout the process, and delivered great results. Thank you Bradley for all of your hard work.

Date of experience: October 2, 2020

Previous1•••678•••16Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.