Goodfellows Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
Having recently bought a property on The Rise through Goodfellows, I wanted to say we found Lynn, James and the rest of the staff extremely helpful and lovely to deal with. They were all very professional and kept us upto date throughout the process. I would highly recommend Goodfellows and wouldn't hesitate to use them again. Mr & Mrs Boyle
I was purchasing my house at the end of March 2025 which was undoubtedly a very busy time for all involved in house sales as a lot of people were looking to buy before 31 March. The estate agent for this property, Jonathan Walugembe, went above and beyond to help both myself and the seller get the purchase over the line in time, enabling communications between all parties to move as quickly and efficiently as possible, which was so helpful in the circumstances and for which we were all extremely grateful. Particularly as I'm aware it was probably a very busy time for all. Thank you Jonathan! I also spoke with other estate agents from Goodfellows when looking at other houses earlier on in the process who were genuine, friendly, and able to provide helpful local knowledge about the area and purchasing within this area, so it was a good experience all round.
Im very pleased with my collaboration with Goodfellows so far. Especially Maria Castle who has been assisting me in my tenancy, shes been so fast in replying and fixing the things ive requested. Great service
Excellent service from Maria Castle in Goodfellows Lettings Highly recommend them.
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US
I would like to give a negative star, if I could. This a very disappointing as the Sutton branch agent confirmed us (vocal and by email) on early June that the probate legal works was granted back in March of this year, ALL DOCUMENTS ARE DONE. Unfortunately we donโt know why the sellerโs solicitor needed a month on 28 July (Friday after 5pm) to sent us the draft contract. During this time we call and email the agent several times to asked why we still have not received any documents and information from the sellerโs lawyer. but we always canโt reach her and left a message or reply us needs a couple days. And when we received the draft contract were started the legal process then the title guarantee and information provided by the seller is very limited and many things needs us surveying by our self. When we arrange a date for the house surveyor and the asbestos inspections for test samples, the agent is always slow in reverting back to us. But about two weeks from receiving the draft contract, the estate agent called me to urge our lawyer to respond to the sellerโs lawyer as soon as possible, otherwise they would put the house back on the market. She known us needed moving in this house in early September in the beginning but due to her arrangements are very bad and have not knowledge of this house before putting on the market, she is unreasonable and unprofessional. We wasted a lot of time and money. Thatโs are very uncomfortable with us. All in all, a bad experience.
Date of experience: September 1, 2023
US
Worst estate agent that I have ever liaised with. They never called back when you send them interest through Zoopla/Rightmove. When I called them after a couple of days, they said they will arrange the viewing with the landlord and never called me back also. This wasnโt a one off experience. They were bad since my last house hunting back in 2007.
Date of experience: June 27, 2023
She is very helpful and attractive talk with clien
Date of experience: March 15, 2023
US
If i could give 0 stars i would. 3 years with issues promised to be fixed before we moved in and still not done. They have the cheek to blame the landlord when they haven't even contacted them. My own vehicle damaged due to no inspection or anything. Matt in Sutton is always in a meeting and unavailable or on a phone. They ask for you to leave a message then ignore your requests. Cant get a flat repaired if they ignore you. Breached contract on 8 different occasions but still want their money. Shameful. Never live in Sutton under these criminals.
Date of experience: March 11, 2023
I put 0 if I could. Worst agency I have seen in my life. Absolutely they don't want to solve the problems. I have moved recently to a house in NE6. Neighbour(Ground floor) is creating a lot of problems and we informed this to Agency(Heaton manager Linda and Sylvia) which they don't care and don't want to solve either. Instead of solving the issue, They are very very rude to me and asking me to pay the full amount if I leave. Seriously this is the worst worst agency I have ever seen in UK. Never ever recommend Goodfellows estate agents in heaton area.
Date of experience: February 27, 2023
We have bought our first buy to let property. Jack - thank you so much for outstanding service!
Date of experience: October 13, 2022
