Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
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Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total β’ Write a review
Showing 981 - 990 of 996 reviews
JC
Thank you Manashi for your guidance andβ¦
Thank you Manashi for your guidance and assistance with my change of Bank Details. Very helpful Regards John Catchpole
Date of experience: December 11, 2024
AG
Customer service are really good
Customer service are really good, helpful and swift!
Date of experience: December 11, 2024
HN
Nice to to be able to talk to a helpful person
I had a very helpful conversation with Michaela regarding our failed Smart Meter; she understood our problems (following a series of lengthy power cuts due to a storm) and is sending a replacement out. Hopefully we will receive this shortly.
Date of experience: December 11, 2024
RB
Exemplary User Support
A straightforward - if slightly obscure - enquiry about operation of my off-peak tariff answered in a speedy, pleasant and effective manner. That's characteristic of my experience with Good Energy customer support over many years. (They've also done an excellent user focussed website redesign recently).
Date of experience: December 11, 2024
HL
Helping me understand FITs
Donna M has been helping me to understand how the overall FIT system works. She has replied swiftly, patiently and helpfully
Date of experience: December 11, 2024
N
Nicholas
US
Matthew was so helpful with my enquiry
Matthew was so helpful with my enquiry. He went through everything with me thoroughly. I had many questions and he wasnβt in a rush to get me off the phone. He was very patient and very knowledgeable and all round very helpful. Excellent customer service
Date of experience: December 10, 2024
PL
Great Servive
Cant thank Tara of Good Energy enough for arranging my switch over and dealing with all my many queries. The stellar customer reviews for GE are fully justified! Looking forward to exporting energy from my new solar array when the sun shines
Date of experience: December 10, 2024
IH
Faulty Gas Meter
Apart from the delay in replacing my faulty gas meter, which was due to SMS meter contractor, the whole interaction with Good Energy was very good. Matt from Home Team C was excellent.
Date of experience: December 10, 2024
DM
Poppy was Very helpful and friendly an
Poppy was Very helpful and friendly and cheerful. Promised to get the problems with the smart meters sorted. Let's hope she can. Not suppliers fault, SMS service leads a lot to be desired Roget
Date of experience: December 10, 2024
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