Review summary

Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

J

JanetToseland

5 out of 5 stars
Almost instant reply to my query

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

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RF

Richard Fearn

5 out of 5 stars
Excellent customer service

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

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M

Margaret

5 out of 5 stars
Great Green Choice

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

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R

Richard

4 out of 5 stars
Good energy is a very helpful company, but less ethical than previously

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

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All reviews

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Showing 761 - 770 of 996 reviews
N

I had an issue with my smart meter

I had an issue with my smart meter, was dreading sorting it out as I thought it would take forever. How wrong I was, thanks to the awesome Natalia, problem swiftly solved! Excellent friendly and efficient service!!

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J

Excellent customer service

I needed to speak to Good Energy about a payment to a previous energy account that may have been missed. No long wait for the call to be put through and Abby-rose was really helpful, liaising with Payments and emailing me straight away when she had the answer. Excellent customer service!

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G

Very polite and really helpful

Very polite and really helpful Could not ask for more

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AF

Recent telephine conversationI always got through on the phone…

I always got through on the phone quickly. I was well served by the man I spoke to and he took on board everything I said.

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D

I was requested to provide a photograph…

I was requested to provide a photograph of my Fit meter. Not provide a meter reading ,which is in March!,

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DA

First Class Customer Service - Connor

Connor was absolutely brilliant! Able to resolve verification issues around my FIT generation meter with ease! Thank you, much appreciated 👍

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E

Very helpful and patient

Very helpful and patient. Came up with the information that I needed and followed up with email

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ML

Customer service is brilliant

Customer service is brilliant, advisors are great help

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AP

Excellent live chat from Donna today re…

Excellent live chat from Donna today re email problem.

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S

Customer service is excellent

Customer service is excellent. Easy to speak to an operator. Lou is knowledgeable and she has been helpful and very accommodating with my request.

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