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Tariff switch query
I switched to a new tariff and my smart meter In House Display didn't show the new rates. I thought this meant the wrong readings were going back to Good Energy so I emailed them. Despite it being late Saturday afternoon I got a reply very quickly. Olayemi explained that the new tariffs had been applied and readings were being received.However the IHD couldn't display them but I could keep track via my online account or the Good Energy app. I was happy to get such prompt advice and reassurance.