All on time and works well
All on time and works well
4.7
Excellent
271 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Go Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Friendly, tidy and professional install
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised and very stable. Great service, highly recommended.
A great
A great, simple and straight forward process.
Only just joined. Good so far.
Can’t give any more than 4 stars yet as we have only just joined. Set up was quick and easy except for the connector for the phone missing from the equipment pack. Contact with customer service was quick and this was resolved without any further hassle. So far very good. Thank you.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.gointernet.co.uk
All reviews
271 total • Write a review
Showing 41 - 50 of 267 reviews
P
Paula
US
Go Internet - Dispicable ISP
I moved into a new build and with limited options, choose go-internet for my IP. I signed up to 18 months contract. At end of period I assumed it continued on rolling month on month. Suddenly my router stopped working on 9th Feb. I called go-inernet and they confirmed it had malfunctioned. The guy said they would send out a new router the following Tuesday. By Thursday, it still hadn't arrived. I called them back and they said they won't send a new router after all unless I signed up again for another contract of 18mths or 24months, or buy my own router, or go to another IP. I was shocked. I have been for years with virgin media in my old house and never had such poor customer service. I have NEVER missed any payments since signing up to go-internet, have been an exemplary customer so cannot understand this company's behaviour. I now believe this is their tactics to get people to sign up to them for additional contractual terms. I gave notice to quit with them as I have no Internet service at all and they made it clear they will not resolve the problem unless i sign another contract. I have asked to speak to the manager and always told they are in a meeting or out of the office. I asked if they could cut off the service earlier than the 30 days notice as I have got another router and it still doesn't connect to the Internet. They refused. This is deliberate from this company. My honest opinion is for anyone considering signing up with them to be aware of their tricks. Steer clear. Ashley on customer services and others don't appear to know what they are saying and literally just fob you off. Poor service from Go Internet. I would not ever recommend this company on OFNL. Following Go-internets response below has not changed my perception of their tactics. If I am on a rolling contract and continue to pay every month on time and without fail, there is no reason why go-internet should opt out of fixing their failed equipment... unless as I said, it appears to me you just wanted me to sign a new contract. You dont think its unreasonable to ask for a new contract, and i dont thik it is unreasonable to ask that you fix your 'faulty' one. I won't get into a war of words with you as a company. Your aftercare services suck in my opinion, and my experience with you as a ISP has not left a good impression. People need to be aware of how you operate hence my review from my experience.
Date of experience: February 24, 2024
JW
Best design for internet ever
Best design for internet ever
Date of experience: January 23, 2024
JW
A great provider
My experience with Go Internet has been really good so far from the initial call to get set up to the installation from the friendly & efficient engineer (apologies to him for my puppy who kept climbing all over him) Great coverage throughout my place. Would definitely recommend.
Date of experience: January 12, 2024
C
Colin
US
Waited home all-day on install date no…
Waited home all-day on install date no service or phone call l phoned at 1600 hrs and told my lnstall would take place two days later. l was told my monthly rate was £30 per month but am being billed £32 per month. Regards
Date of experience: December 7, 2023
P
Peter
US
Fantastic customer service
There was an issue with my internet connection (a technical issue with BT). Ashley spent half an hour on the phone with me trying to get my router up and running, which eventually he did - it was an example of fantastic customer service and I'm pleased I chose Go Internet.
Date of experience: November 30, 2023
GT
Your customer excellence service is quick and…
Your customer service is quick and efficient, explaining in an easy manner what is required Your engineer turned up at the specified time and proceeded to install the equipment in a timely manner He went on to explain how to use said equipment and helped to fully set up other items
Date of experience: November 24, 2023
MC
Mike Cox
US
Excellent service!
Excellent service! The engineer arrived when he said he would and installed the service promptly and efficiently. He (Josh) was very friendly and knowledgeable and put the equipment exactly where I wanted it. He checked everything was working and even offered to get rid of our old copper connection. Now we have very high speed internet at last as our existing 5Mbps was getting really unusable.
Date of experience: November 10, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.