Excellent rental company
Excellent rental company
Go Rentals is a vehicle rental service specializing in car and van rentals for both personal and commercial use. The company operates through its website, www.gocarandvanrentals.com, offering a diverse fleet of vehicles that cater to various customer needs, including everyday transportation, business logistics, and special events. By providing flexible rental options, Go Rentals aims to meet the demands of individuals, families, and businesses looking for reliable and convenient transportation solutions. The target market for Go Rentals includes local residents, tourists, and businesses in need of short-term vehicle access. Customers can expect competitive pricing and a straightforward booking process, making it easy to secure a rental vehicle that suits their requirements. With a focus on customer service and accessibility, Go Rentals strives to provide a seamless experience for those searching for quality rental solutions in their area.
Go Rentals receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include service, great, rentals, minibus.
Critical feedback often cites company, rental, avoid, back. Overall sentiment is balanced at 3.2 stars based on 73 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 73 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 73 most recent reviews.
“Great service easy to return vehicles and no fuss service”
“I’m very unhappy with Go vehicles they took my car in for full service & m”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 67 out of 100 | 3.9 out of 5 (good) | 2.1 out of 5 (poor) | 1.6 out of 5 (poor) | — | 73 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Go Rentals is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 1.6).
73 reviews of Go Rentals. Filter by what matters to you.
Excellent rental company
Our basic rental experience in NZ was fine. HOWEVER: We scraped a bumper during our rental. We chose to insure through our credit card rather than with GO. We filed a claim (the local rep said given the damage, she was surprised we bothered). It took over a month to settle the amount, during which they held on to 3000NZD. After a month, they reduced the assessment, refunded the balance and promised us a final statement. It has been almost 2 months since we returned the vehicle, and we have yet to receive that statement so that we can file with our insurance. We had better experience with claims settlement in Italy. I have sent repeated emails. Claims does not answer their phone worth a damn. GO rentals, DO SOMETHING ABOUT THIS! I can get the money back if you would just file your own paperwork and send me a copy.
Do not use this company if you’re in a hurry. Firstly they are off airport. So waited 20+ minutes for shuttle bus. When it arrived it could only take half the people waiting. When we got there, there was no staff on duty able to help. There was a staff member in the office and one emptying bins but no one was actually able to rent the car we had booked out. They told us to relax and have a coffee. This was at 4:30pm when it would be getting dark soon. We needed to get the car and get on the road for a 2 hours drive. We didn’t want to relax and drink coffee. They eventually rang a staff member who then turned up 5pm. We asked about returning the car, don’t worry we’re open till midnight but just don’t have any staff here at 4pm? The car itself was old. It had over 80,000 miles on the clock. The boot when closed had daylight showing through! It had dents and scraps everywhere. We took photos and they did try to blame us when we took it back. No one showed us the car or controls etc. just here’s the keys! No service and old cars. I should avoid and use an on airport provider. This car hire company isn’t based in the airport hotel like suggested in some webpages. You have to transfer.
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 45% are 1–2★.
I would urge you to look past a few dollars saving and just use the company your car is being supplied from instead. I booked through go rentals for Tallahassee downtown, 2 weeks ago..arrived at 11:30 for 12 pick up. Due to AVIS own customer bookings, I waited till 3:30 and given a old mitibushui outlander. I tried to complain to the front desk, but because I booked through go rentals I was asked to speak with thier company representative. Coming from the UK, I was on the phone 15 minutes cost $35 in phone calls and had to hand the car back and uber for the next 2 weeks.. I can't put to much blame, however when i had a chance to read their terms and conditions you really are on the fringes of customer protection so just watch out.
Go Rentals is a vehicle rental service specializing in car and van rentals for both personal and commercial use. The company operates through its website, www.gocarandvanrentals.com, offering a diverse fleet of vehicles that cater to various customer needs, including everyday transportation, business logistics, and special events. By providing flexible rental options, Go Rentals aims to meet the demands of individuals, families, and businesses looking for reliable and convenient transportation solutions. The target market for Go Rentals includes local residents, tourists, and businesses in need of short-term vehicle access. Customers can expect competitive pricing and a straightforward booking process, making it easy to secure a rental vehicle that suits their requirements. With a focus on customer service and accessibility, Go Rentals strives to provide a seamless experience for those searching for quality rental solutions in their area.
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