
GIO Insurance is a prominent provider of insurance solutions in Australia, offering coverage for home, car, and business needs. The company caters to a diverse range of customers, including homeowners, vehicle owners, and business operators, ensuring they have access to tailored insurance products that meet their specific requirements. GIO's offerings include car insurance, which allows customers to choose from various coverage options to suit their vehicles and budgets. Additionally, the company provides home insurance that protects both the property and its contents against unforeseen events such as theft, fire, and floods. For businesses, GIO offers comprehensive insurance solutions that cover aspects such as theft, property damage, and business interruption, helping enterprises manage risks effectively. With a focus on customer service, GIO Insurance aims to assist clients in safeguarding what matters most to them.
GIO Insurance receives overwhelmingly negative feedback from consumers, with many expressing frustration over claims handling and rising premiums. While one reviewer notes a long-term positive experience, stating they have been happy with GIO for nearly 20 years, this sentiment is rare.
Common complaints include poor communication, mishandled claims, and significant premium increases despite no claims being made. Customers report feeling dismissed by staff, particularly during the claims process, with several mentioning rude interactions. Additionally, there are concerns about the quality of GIO's approved repairers, leading to inconsistent service experiences. Overall, the majority of reviews reflect deep dissatisfaction, indicating that GIO Insurance is not meeting customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 23 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 2.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 23 most recent reviews.
“Had an at-fault accident on 3/8 and paid the excess that same day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.3 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.6 out of 5 (poor) | — | 23 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: GIO Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.4).
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GIO Insurance is a prominent provider of insurance solutions in Australia, offering coverage for home, car, and business needs. The company caters to a diverse range of customers, including homeowners, vehicle owners, and business operators, ensuring they have access to tailored insurance products that meet their specific requirements. GIO's offerings include car insurance, which allows customers to choose from various coverage options to suit their vehicles and budgets. Additionally, the company provides home insurance that protects both the property and its contents against unforeseen events such as theft, fire, and floods. For businesses, GIO offers comprehensive insurance solutions that cover aspects such as theft, property damage, and business interruption, helping enterprises manage risks effectively. With a focus on customer service, GIO Insurance aims to assist clients in safeguarding what matters most to them.
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