FIXD has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way of going through their site cramming their product subscription down your throat to get your refund back, we will see if I even get the refund back…
Great product. I had a question and needed assistance. My email was answered promptly and the request was handled by the time they emailed. Great customer service!!
I didn't know about any subscription on this but today after having the device for 3 days I get a bill for 99.99 for a subscription.
They sell a product to help you avoid being scammed, and then scam you themselves by signing you up for a long subscription and making it very difficult to cancel it. Very disappointed.
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Only after buying the product, it is shown that the product an "OBD2 scanner" has very limited functionality without buying an additional "premium" plan which is charged after a "2 week trial". I never gave my consent to paying for a plan, and I never intended to buy a product that had limited functionality. The advertising is misleading! The upsells and the extra clicks needed to get rid of the subscription are an embarrassment. This is not how business is done. It took me 4 minutes to realise I made a mistake by placing this order
I purchased this unit for a total of $31.00 on my c/c. a week later found a $99.99 charge on my card not knowing anything about this charge when downloading their app. I am disputing both charges, returning unit. Your local car mechanic (not dealer) runs a diagnostic for me without any charges. Can do same for you if you have one.
It is a great diagnostic tool so far. However I was almost charged for a premium of $100. I thought it was an optional choice but I was wrong. You have to make sure to read the description in full. There are other diagnostic methods that have no subscription that I found after FIXD.
Same thing as most people here recently. Got charged a premium service fee. They even added another device and another service to the basket after check out. So when you think its $60, its actually $107. Tried to cancel, but they said it has been shipped already (1 hour after order, no chance) they are just thieves!!!!
I write reviews regularly and don’t take one-star ratings lightly, but FIXD absolutely earned this. First, the product doesn’t even function at the most basic level. I tried inserting the sensor into multiple vehicles—different makes, models, and years—and it refused to fully seat in any of them. No click, no blue light, no recognition from the app. It’s like trying to jam a square peg into a round hole. Completely defective out of the box. The sensor was a gift from a friend who bought it on Amazon. By the time he gave it to me and I had a chance to test it, the return window had passed. I reached out to FIXD directly, hoping they’d stand by their product and offer a simple exchange. What followed was a maddening string of at least seven back-and-forth emails. In my very first message, I clearly explained the situation—that it was a gift, that it wouldn't insert into three different cars (I listed the make, model, and year), that the blue light never came on, and that my Wi-Fi signal in the garage was strong (since I already knew that would be one of their standard excuses). I even mentioned that it wasn’t connecting to the app because it never powered on. And yet, every response I got ignored most of what I said. They kept asking me the same questions I had already answered—“Have you tried it on a different vehicle?” “Is the blue light coming on?”—as if they hadn’t read a single word of my emails. Each reply pointed me back to their generic troubleshooting page, which I had already exhausted before contacting them. After all that, their final answer? “Sorry, we can’t help you because it was purchased from Amazon.” So to recap: I explained the issue thoroughly from the start, got brushed off repeatedly with boilerplate advice, and ended up right where I began—with a useless piece of plastic and a company that refuses to stand behind its product. FIXD is a textbook case of how not to do customer service. Do not waste your money—or your time.
I purchased this and signed up for a service through the PlayStore on my phone. I used it on a vehicle I had at the time. I sold that vehicle in June of 2024 and canceled the service through the Playstore. On 3/21/25 I saw a charge for $107.99 go through on my paypal account and contacted them immediately to find out why as I had canceled. They said that the premium service had to be canceled through their app or on their website. So I did cancel BUT they will not refund the $107.99 even though I asked for a cancelation minutes after the charge posted. They said the best they could do was turn off renewal for next year. I find this to be extremely poor customer service and would NOT recommend this product or service to anyone.
Terrible company- If you purchase an item then you are automatically signed up for their yearly subscription - I guess it was in the small print. After the first year of having to pay $109 I cancelled and chalked it up to learning to read the small print more closely. But when they charged me again this year I had to close my visa so that they could not do it forever. This is a terrible way to do business.
Luckily I suspect anything too good to be true, and $19.95 seemed that, so I researched this. The sales campaign borders on dishonest, absolutely no information about the premium service being a requirement after 14 days. Apparently you are only buying the hardware, you need to license the software annually.
