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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Fantastic windows, lovely people would highly recommend
Date of experience: March 4, 2025
Windows look amazing and we’re very happy with them
Date of experience: March 4, 2025
Ty and kyle they polite and got on with the job and cleaned up after themselves. I would recommend the company to anyone that needs new windows.
Date of experience: March 4, 2025
I never write reviews so this shows how strongly I feel about this company. Utterly terrible experience, which left me wishing that I had never used First Home Improvements. It took 22 months to correctly fit 4 sash windows at the front of my home. A catalogue of errors were made. E.g. measuring the windows incorrectly, attempting to fit windows of the wrong size and leaving an eyesore for months whilst news ones were ordered, fitting cream trim to white windows, the windows being fitted so that they could not open, damaging an inside wall and so the list goes on. Poor communication. Frequently didn't turn up when they were scheduled to do so. All in all a very stressful experience, made worse by not being given a timescale to rectify the problems, which meant they ran on and on.
Date of experience: March 4, 2025
Really professional and courteous great service and quick
Date of experience: March 4, 2025
Darren and paul arrived ontime and they were both very professional at all times polite and friendly , everything was left clean and tidy , and the install was excellent quality and quick would recommend 👍
Date of experience: March 4, 2025
The workers were very polite and friendly and answered any questions I had.
Date of experience: March 4, 2025
The Installer was very helpful especially with the unforeseen difficulties . He did his utmost to accomodate them . He worked without my supervision , was trustworthy and conscientous . On my return I was impressed with the results
Date of experience: March 3, 2025
