Advice to a friend would be to use a different company
I never write reviews so this shows how strongly I feel about this company. Utterly terrible experience, which left me wishing that I had never used First Home Improvements. It took 22 months to correctly fit 4 sash windows at the front of my home. A catalogue of errors were made. E.g. measuring the windows incorrectly, attempting to fit windows of the wrong size and leaving an eyesore for months whilst news ones were ordered, fitting cream trim to white windows, the windows being fitted so that they could not open, damaging an inside wall and so the list goes on. Poor communication. Frequently didn't turn up when they were scheduled to do so. All in all a very stressful experience, made worse by not being given a timescale to rectify the problems, which meant they ran on and on.