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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
Professional from start to finish.. The initial discussion over what products, the installation and the follow up after service all deserve a mention. The 2 tradesmen Aaron and Alan didn't stop all day and deserve an extra mention for the standard of workmanship and doing a top job clearing up after themselves.
Date of experience: March 11, 2025
Installation team Jamie and Leon were professional and left everything clean and tidy
Date of experience: March 11, 2025
US
We were told by the person who we had asked to give a quote for external rendering and he suggested that change the windows as well as they were very old and best to do them before rendering. We searched online and settled on meeting the two most reputed brands in the market with FHI being one of them. Erno was the sales person who came to discuss the solution for us and spent a lot of time and explained the structure of the glass, security aspects of the windows etc. And after long negotiations we settled on a price. The other company had already quoted a slightly higher price and we liked the key features of the FHI windows a lot more, so we decided to place our order with them and paid the deposit. The other company then came back and undercut the price. While I was tempted, my wife was locked in on FHI due what seemed to be there superior locking mechanism. So, we decided to bite the bullet and stick to the higher cost FHI solution. Next week, we had Lee a very experienced surveyor come over to take the final measurements before they started manufacturing the bespoke windows. Some additional building work was also needed which was discussed and cost agreed... and it was reasonable. We had been told that it would take 6-8 weeks for the install to happen from order placement and we were pleasantly surprised when we called much earlier and they wanted schedule the building work and installation. Dates were agreed and it was a relaxed 4 day window (first 2 days for building work and the next two days for the wundow installed). We were quite apprehensive about the level of disruption we were going face given the work would happen. We lucked out as the weather got warmer and sunnier from the day work was to start. For the building work we had Dale and Joe show up and they were reassuring, friendly and had the air of confidence in them that instantly calmed me down. They finished the work in time and made good the incidental damages that happened. They took 1.5 days to finish their bit and cleaned up leaving the place as they found them. The next day Jack and Aron arrived early and on schedule for the installation. They were very experienced, unflappable and friendly giving reassurance and advice as necessary. The work got completed on time and they tidied up, took their payment and left...And we were left with a top quality set of double glazing windows and sliding doors that definitely have given our home an additional layer of warmth. We have had a very good experience from start to finish with this install and early thoughts we took the right decision and you cant go wrong with FHI. Thanks a lot to the whole FHI team for all the support to received from you guys end to end. AR
Date of experience: March 11, 2025
I had 7 windows fitted today by David twine and Richard Warner two of the nicest fitters I have used very professional knew exactly what they were doing.They were very respective of our property cleaned up behind themselves am absolutely over the moon with the finish of the windows excellent product quality and definitely value for money I would not hesitate to recommend them for anyone who needs new windows they have done an amazing job and the finish is above and beyond I cannot say it enough am thrilled to bits Mr Andrew dixon
Date of experience: March 10, 2025
Fitted nice, looks nice and done in a short time
Date of experience: March 10, 2025
Our door was fitted by Mike Taylor and he done a superb job, he made sure everything was level and standard of finish was excellent highly recommend first home improvements from start to finish. Ref:125888
Date of experience: March 10, 2025
US
The sales & survey guys were friendly and took their time to make sure we got what we wanted. The installation team (Josh & George) were very professional, kept every thing clean in the house and tidied up after the job was done. Their work quality was excellent with attention to detail.
Date of experience: March 10, 2025
Kevin Kelsey and John Donovan installed our 8 windows and 2 doors. They completed it in 2 days and we're very conscientious of keeping one room clean each day so I had somewhere warm to be. Fantastic experience. Would absolutely recommend and will return if we ever need any others doing.
Date of experience: March 9, 2025
US
We had our windows replaced in March 2025. Our replacement windows are lovely and good quality. Our installers, Liam and Dan are both very knowledgeable and left our property clean and tidy. We would definitely recommend First Home Improvements,
Date of experience: March 9, 2025
