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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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We were already aware of the quality of the fittings, having had a new door and porch window installed a few months ago. This time we settled for new downstairs windows. On the day we were informed in advance that the fitters were on their way. When they arrived they set about their work immediately, making sure to protect carpets, and finished earlier than we had expected. They explained how everything worked and left all tidy and clean. Very pleased, thanks
Date of experience: March 12, 2025
Basil gave us a very clear picture of First Home Improvement's products which indicated long term economy and aesthetics. He was efficient in measuring and mindful of the time window we had for his visit.we look forward to the installation.
Date of experience: March 12, 2025
Good experience from prior to installation. Sales team were very helpful, friendly without being pushy. Installation went very smoothly and with very little disruption. We are very pleased with the door and the windows. They are attractive, secure and provide additional insulation. We had a snag with the door lock and the business responded on the same day.
Date of experience: March 12, 2025
General all round good experience, efficient company with great windows. Bruno the salesman was very passionate about his windows! Not so keen on some of the sales techniques but happy with our end price for windows- reasonable. The fitters Jamie Jerkovic and Jack Cunneen were excellent They arrived on time, fitted the windows quickly and expertly, being polite and courteous at all times and leaving no mess at all. Really pleased with the end result
Date of experience: March 11, 2025
Beginning with an initial visit from Basil, the sales person, to the installation of new Bay Windows everything has been problem free. The fitters Mark and Scott were respectful and professional. They worked well together, leaving all areas tidy and new windows looking brilliant. The Management Team kept me informed at all times, which I fully appreciated. Everything has gone like clockwork from start to finish, I can definitely feel the room is warmer, quieter and most importantly, safer. I can thoroughly recommend First Home Improvements as a First Class Building Company who care about their customers and their good reputation, Thank You.
Date of experience: March 11, 2025
We had our windows fitted March 6th '25 by John Donavan and Kevin Kelsey who were brilliant. Quick, no fuss and cleaned up after themselves great. The salesman Sami was also very good, answered any quesstions. Told us exactly how things worked and what it involved. The surveyor was also very good as he advised us on 1 or 2 things we weren,t sure about. Very good all round very happy with time it took and how they look.
Date of experience: March 11, 2025
Right from the sales team to the fitters they were very professional and very friendly. Even after the fit has been done you get a curiosity call to make sure you are happy with everything, High recommend this company
Date of experience: March 11, 2025
Very tidy and polite turn up on time always keep you informed.
Date of experience: March 11, 2025
Everyone was very professional, helpful and patient in explaining the process. It was a smooth process. The effect is great.
Date of experience: March 11, 2025
