AR

Mar 11, 2025

Great end to end experience with FHI

We were told by the person who we had asked to give a quote for external rendering and he suggested that change the windows as well as they were very old and best to do them before rendering. We searched online and settled on meeting the two most reputed brands in the market with FHI being one of them. Erno was the sales person who came to discuss the solution for us and spent a lot of time and explained the structure of the glass, security aspects of the windows etc. And after long negotiations we settled on a price. The other company had already quoted a slightly higher price and we liked the key features of the FHI windows a lot more, so we decided to place our order with them and paid the deposit. The other company then came back and undercut the price. While I was tempted, my wife was locked in on FHI due what seemed to be there superior locking mechanism. So, we decided to bite the bullet and stick to the higher cost FHI solution. Next week, we had Lee a very experienced surveyor come over to take the final measurements before they started manufacturing the bespoke windows. Some additional building work was also needed which was discussed and cost agreed... and it was reasonable. We had been told that it would take 6-8 weeks for the install to happen from order placement and we were pleasantly surprised when we called much earlier and they wanted schedule the building work and installation. Dates were agreed and it was a relaxed 4 day window (first 2 days for building work and the next two days for the wundow installed). We were quite apprehensive about the level of disruption we were going face given the work would happen. We lucked out as the weather got warmer and sunnier from the day work was to start. For the building work we had Dale and Joe show up and they were reassuring, friendly and had the air of confidence in them that instantly calmed me down. They finished the work in time and made good the incidental damages that happened. They took 1.5 days to finish their bit and cleaned up leaving the place as they found them. The next day Jack and Aron arrived early and on schedule for the installation. They were very experienced, unflappable and friendly giving reassurance and advice as necessary. The work got completed on time and they tidied up, took their payment and left...And we were left with a top quality set of double glazing windows and sliding doors that definitely have given our home an additional layer of warmth. We have had a very good experience from start to finish with this install and early thoughts we took the right decision and you cant go wrong with FHI. Thanks a lot to the whole FHI team for all the support to received from you guys end to end. AR