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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Great service from the moment I phoned up for help. I had a call to say when the new part would be in and then I got call to tell me the part was in and to arrange for it to be fitted, I was also given the choice of morning or afternoon and also Jade (Service Engineer) called on the day to say he was 30 minutes away. When he arrived he was very polite and well mannered and got on with the job and was all.sprted and finished installing the new part in 30 minutes and also said any problems please just let us know and they would come and get it sorted no problem. Overall a great service and happy with the result.
Date of experience: March 25, 2025
We had a minor problem with a patio door We got informed the company and an engineer was with us in 2 working days. The engineer in question Jade Downs was very friendly professional and sorted problem very quickly, the windows doors are of a high quality and there after warranty service has been excellent
Date of experience: March 25, 2025
Very friendly installers excellent work
Date of experience: March 25, 2025
THE MEN TURNED UP IN GOOD TIME AND SET ABOUT THEIR WORK STRAIGHT AWAY. THEY COMPLETED THE TASK IN UNDER 3 HOURS, AND DID A SUPERB JOB. LEAVING THE PLACE NEAT AND TIDY.
Date of experience: March 25, 2025
US
I was referred to First Home Improvements by Help to Buy, but my experience was very disappointing. Two guys came over and spent more than 1.5 hours giving a strong sales pitch when all I wanted was a simple quote for a door. Don't get me wrong, the door they showed me was of good quality, but being quoted £5,000 for a single set of UPVC double doors was outrageous, especially when I know similar doors can be found elsewhere for a fraction of the price. Despite repeatedly asking for the price upfront, they refused to give me a quote until the very end and even then, the representative hesitated. They made excuses about the marketing team not being able to guarantee the offer, trying to pressure me into thinking it was a "limited-time deal." There were no clear documents, no emails, and the sales rep was even dishonest about his name. The whole thing felt like a manipulation tactic. What was even more concerning was how they focused on my elderly, disabled mum, trying to convince her, clearly without her understanding the full picture. It felt like they were just trying to get her to sign up without my input, purely to close the sale. It was frustrating and felt predatory, to say the least. They also tried to lower the price by using us as a marketing tool. It's a tactic that could easily prey on the elderly and vulnerable, making them feel like they're getting a better deal when, in fact, they're being taken advantage of. Even the positive reviews seem to come from people who get discounts in exchange for leaving feedback. I made it clear from the start that we were just after quotes, but we ended up sitting through a long, pushy sales pitch complete with window displays, videos, company history, and endless "calls to the boss." The agent even mentioned that he gets paid whether we sign up or not, which only added to the feeling that our time was being wasted. If you're in the market for very expensive windows and don’t mind the sales tactics, then maybe it's worth your time. But if you're just after a quote or want straightforward, honest service, I’d suggest looking elsewhere. They seemed more focused on advertising their company than actually listening to our needs. No need for a reply from the company, nothing to discuss further. Just start off with quotes if people ask for them. You won’t find it with negative reviews like this, and I find it hard to believe people will still buy the product after they get frustrated with wasting their time. Surely, that's a failure on your side, or maybe not considering how many positive reviews you have (which not to mention, are most from low people giving feedback)
Date of experience: March 25, 2025
US
All the team throughout the service have been very informative and well-mannered from the sales team to the installers. We got all our windows replaced and a door and they have been fit to a great standard. It was completed promptly and no mess was left behind.
Date of experience: March 24, 2025
Always do what they say they are going to do. Good workmanship and good service.
Date of experience: March 24, 2025
Absolutely amazing windows and New front door. The front door is fabulous (keep going outside just to marvel at it). The installers were very polite and considerate also exceptionally tidy and cleaned up everything as they worked. Thank you Darren Thomson and Finleigh White. Our house is very warm and the heating is not on, so quiet too.
Date of experience: March 24, 2025
First Home Improvements, I was very happy with Phyllis , explaining everything to me and Adam Banda her manager was very agreeable. When the door was fitted upstairs, the fitters put covering on the stairs and then cleared up afterwards. The window in the kitchen was put in, I am very pleased because the previous one was too high. Now I can open it easily. Both of the fitters were very professional and skilled and I would be very happy to have them again to fit the new sliding door. The company kept in touch, especially Steve the installation manager, gave me a phone number, in case I needed it.
Date of experience: March 24, 2025
