Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
No description available yet.
1,000 total • Write a review
US
My experience today was lovely, very helpful fitter Jamie Poulton, here at a very reasonable time this morning, very tidy and also demonstrated the windows and how they work. Nothing was too much trouble for him, all in all, a very professional young man. My house looks stunning, after my windows have been fitted. Only took one day to complete, very satisfactory.
Date of experience: March 27, 2025
Kieron arrived on time, polite and friendly, installed our new front door, keeped us updated throughout installation, good workmanship, really pleased, would definitely use this company again and would recommend to others
Date of experience: March 27, 2025
Kevin Kelsey and John Donovan from First Home Improvements did a great job installing my front windows over the last two days. They were courteous, very professional, and completed the work to a high standard. Everything was left clean and tidy. Really pleased with the finish. Highly recommend them.
Date of experience: March 27, 2025
Arrived on time. Polite men. Left the property as they found it. Couldn’t ask for anything more. Brilliant
Date of experience: March 27, 2025
Two very polite young men Lewis and Jamal arrived on time and fitted new windows and patio doors - I had to go out so left them tea and coffee and biscuits but when I returned 3 hours later they had not stopped working so I made them a drink. Left everything very clean and tidy would recommend this company every time.
Date of experience: March 27, 2025
I recently had all of my windows and doors on my home replaced. The customer service from the very start (quotation, samples, arranging installation, checking in and fitting) have been impeccable. The job took 2 days and was completed by Kevin Kelsey and John Donovan. Both gentleman were lovely, courteous and professional throughout the installation, as well as being respectful of the property. They worked extremely hard and it was clear to see they take pride in their work. The quality of the finished product is incredible and I would absolutely recommend this companies services. It’s made my property look significantly better and I love it, thank you !
Date of experience: March 26, 2025
US
My job: Fitting 2 new windows to my kitchen. Brilliant service from beginning to end. I was kept informed either by phone or email, all staff being professional, polite and friendly. Initially, I had various queries and questions but all were answered by email promptly, putting my mind at rest. First Home were very accommodating, fitting in with my work load for when the work could be carried out. The installer (Ben Durston) arrived on time, introduced himself and began the job. He worked swiftly, going over and above anything you would expect. The job was finished within the time quoted and to a high standard, my home was left clean and tidy with no mess whatsoever. One small negative point, I feel the sales pitch at the start could have been shorter. On saying that, he was extremely thorough, I was shown an example small window enabling me to see how they were made quality wise and the mechanism and had all my questions answered regarding pricing etc. My new windows look super, I am very pleased. I have no hesitation in recommending First Home Improvements and I will definitely be using them again later in the year.
Date of experience: March 26, 2025
Work completed to a high standard, property left clean and all debris removed Aaron and Adam very polite
Date of experience: March 25, 2025
Phyllis from Huntingdon came to visit this afternoon. As soon as she walked in a breath of fresh air. She was very friendly and amicable. She was thorough and really professional. She explained everything about the company and the quality if the product. We both found her product to be First Class. After hearing this, we had an idea the price is fairly high. Many options were given to us of which I found them useful and took everything on board.
Date of experience: March 25, 2025
The service quality of the product fitters were amazing
Date of experience: March 25, 2025
