First Home Improvements
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Sales Pitch - Expensive Door - Waste of Time
I was referred to First Home Improvements by Help to Buy, but my experience was very disappointing. Two guys came over and spent more than 1.5 hours giving a strong sales pitch when all I wanted was a simple quote for a door. Don't get me wrong, the door they showed me was of good quality, but being quoted £5,000 for a single set of UPVC double doors was outrageous, especially when I know similar doors can be found elsewhere for a fraction of the price. Despite repeatedly asking for the price upfront, they refused to give me a quote until the very end and even then, the representative hesitated. They made excuses about the marketing team not being able to guarantee the offer, trying to pressure me into thinking it was a "limited-time deal." There were no clear documents, no emails, and the sales rep was even dishonest about his name. The whole thing felt like a manipulation tactic. What was even more concerning was how they focused on my elderly, disabled mum, trying to convince her, clearly without her understanding the full picture. It felt like they were just trying to get her to sign up without my input, purely to close the sale. It was frustrating and felt predatory, to say the least. They also tried to lower the price by using us as a marketing tool. It's a tactic that could easily prey on the elderly and vulnerable, making them feel like they're getting a better deal when, in fact, they're being taken advantage of. Even the positive reviews seem to come from people who get discounts in exchange for leaving feedback. I made it clear from the start that we were just after quotes, but we ended up sitting through a long, pushy sales pitch complete with window displays, videos, company history, and endless "calls to the boss." The agent even mentioned that he gets paid whether we sign up or not, which only added to the feeling that our time was being wasted. If you're in the market for very expensive windows and don’t mind the sales tactics, then maybe it's worth your time. But if you're just after a quote or want straightforward, honest service, I’d suggest looking elsewhere. They seemed more focused on advertising their company than actually listening to our needs. No need for a reply from the company, nothing to discuss further. Just start off with quotes if people ask for them. You won’t find it with negative reviews like this, and I find it hard to believe people will still buy the product after they get frustrated with wasting their time. Surely, that's a failure on your side, or maybe not considering how many positive reviews you have (which not to mention, are most from low people giving feedback)