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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
David & Richard were excellent when fitting our new front door. They arrived on time, were very polite and friendly, had the new door in place in no time and tidied up leaving the work area spotless. David explained the online automated payment method clearly and how to lock and unlock the door iteself. They were great representatives of First Door Home Improvements and I highly recommend the company as the whole process of buying, choosing our options and the installation of new door was easy and painless. What's more it is a massive improvement to what we had before (dark oak and draughty) and a great looking product. Well done to all involved.
Date of experience: March 24, 2025
Jade Downs came to fix my door locks today. Very knowlegable, efficient and friendly. Would highly recommend
Date of experience: March 24, 2025
Initial meetings held timely, polite and professional representatives. On the day of work being carried out, called to check everything OK and times confirmed. Polite friendly guys, work completed to satisfaction. Would recommend company to others.
Date of experience: March 24, 2025
US
Jade Downs the service engineer came out to fix a problem I had with my door, he called me beforehand to tell me when he should arrive. Arrived on time and was quick and efficient with the work. Diagnosed the issue straight away. He was ver kind and respectful when here. Thank you
Date of experience: March 24, 2025
reference no 111221 Mike taylor very professional very helpful job well done
Date of experience: March 24, 2025
The workmen were punctual, courteous and friendly and they worked effectively and expeditiously, making very little mess and clearing away what they did make. They carefully followed our instructions regarding the wires for our alarm. The final result looks splendid. We could not be more pleased.
Date of experience: March 24, 2025
Contacted company for quote for windows and door. As the house we are updating is a rented property we had to be very mindful not to disturb the tenants too much. Tom turned up on time and was very accommodating when we informed him we couldn't do his presentation in the house but had to go to a nearby café. Tom explained everything concisely and thoroughly and was polite and respectful throughout the whole process. Although he was out of his comfort zone doing his pitch in a public café , he did an excellent job. Now we look forward to having our new windows and door installed.
Date of experience: March 24, 2025
In the sales pitch we felt like we were being pushed to make a decision now. The time keeping of the salesmen and post installation inspection was awful. The inspection still hasn't happened. The door is good, very secure and attractive, but the ongoing hassle and stress has not been worth it. It's a pity because the first installation they did for us was amazing, great service, punctual and very laid back.
Date of experience: March 24, 2025
Really professional team, communication throughout was great. The guys on our job had a harder time with our windows than expected but it was no bother, they just got on with it! Finished product is amazing, so happy with the quality, cannot thank the team enough!
Date of experience: March 24, 2025
