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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Excellent professional service. Respectful and cleaned up after themselves. Delighted with product and workmanship.
Date of experience: March 30, 2025
US
Even though this was the highest quote compared to others, I thought it was the case of you pay for what you get, so thought pay the extra and get better quality and service, I was wrong, damage and marks on both doors I had fitted, loads of messy pvc and silicone stuck around the doors, some had extra cut off parts stuck to hide damage which looks even worse, locks stiff and difficult to lock, doors squeaky less than a week after fitting, and was left with a lot of clean up to do including cleaning the windows as loads of smears on it. waited a couple of weeks for someone to come out to sort locks, they said something on the door had been fitted incorrectly, one door lock still hard to lock but other door seems OK. Even though i was not happy with the doors I was still being contacted for more work through them. Not happy with the price I paid and the quality received.
Date of experience: March 30, 2025
From the initial consultation to the survey and installation, every employee I encountered was friendly, polite and professional. The installer Jaz was particularly thorough and helpful.
Date of experience: March 30, 2025
US
Various problems during fitting which caused damage to my home and property. Second installers visited a month later to correct the shoddy initial install. Its since taken 6 months for them to start to compensate me for the damage caused to my property, they have refused to accept responsibility for damage caused by their installer (based on his word alone and no evidence he ensured my property was protected during install), not acknowledged the time or stress the complaints process has caused me then referred me to an external organisation if I wasn't happy with the final outcome. The external organisation doesn't help with complaints. I've wasted hours attempting to get a fair solution and compensation, which has still yet to be achieved. I've been really disappointed with the whole process and level of customer service, I was expecting more when they are trying to appear as a premium company offering a premium product.
Date of experience: March 30, 2025
I had a new front door fitted by Mike Taylor ref 126508 on Wednesday 26th. Mike was very courteous and friendly- not only that he did an amazing job and the icing on the cake was he cleaned up afterwards! Very few workman , in my experience, do this. The door is fabulous and the workmanship perfect. Well done Mike and First !
Date of experience: March 30, 2025
Front and back door installed. Information and arrangements ahead of install was good. Install completed as expected and had a call and visit from a senior person to check all was well. Happy with the new doors.
Date of experience: March 30, 2025
Very good quality work very professional staff, very friendly people. My only criticism would be the delayed starting time by a few weeks.
Date of experience: March 30, 2025
