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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Mathew (Wick) and Andy (O'Conner) came to fit our windows (10 in all) last week (27th,28th), (both really pleasant guys), they arrived half hour early, which was a promising sign. Very clean working, covered everything with dust sheets, hoovered up and cleaned after each fitting. They worked amazingly fast, in fact they had fitted a window before their official start time (8.00), and due to diligent measuring, everything was a perfect fit. Had a surprise with the living room window which had a huge ant nest under, but this was all quickly dealt with, (seems they came prepared!) Although they worked fast, both were happy to chat while working and this made what would normally be a fairly tumultuous event, pleasantly acceptable. Initially advised two days for fitting, however, due to their enthusiasm and skill, everything was finished cleaned and tidied up by the end of the first day, so even had a free day to myself ! All in all, couldn’t be happier with the windows, the service, or the price, and the windows are such a massive improvement on the old aluminium windows, which created a huge problem with condensation, mould and security, and I’m happy to say we all sleep so much better as it’s noticeably quieter, warmer and more secure. My most heartfelt gratitude to all those involved, Warmest regards, Mark.
Date of experience: April 1, 2025
Darryl and Nathan were great, kept us up to speed and were polite and very tidy. Work looks very good and to a high standard, this is the second time we have used First Home Improvements and happy both times.
Date of experience: March 31, 2025
US
Avoid at all costs. In my experience, this company uses high-pressure sales tactics that left me feeling uncomfortable and misled. What was described as a "free assessment" became a 4-hour sales pitch where the representative refused to leave and tryed everyting to make me sign his contract. They initially quoted over £13,000 for work that local window companies later quoted for a fraction of that amount. After multiple phone calls to a so-called supervisor, the price was suddenly reduced to £5,000 — still well above the going rate. Please do your research and get multiple quotes before signing anything. I’ve had to tone down this review to comply with Trustpilot’s guidelines, which seem to favour protecting certain "honest" company reputations... Make of that what you will.
Date of experience: March 31, 2025
Delighted with our new doors. We couldn’t be happier with the service we have received. From the first meeting we had with a representative who was very thorough but also very courteous and helpful to us to the installation performed by Matt Wick and Andy O Conner who were here in very good time for our appointment and got on with the job straight away we couldn’t have asked for a better service. Would happily recommend to anyone wanting similar work done.
Date of experience: March 31, 2025
Great job, really quick and efficient, Kevin kelsey and John donovan were both professional, polite and skilled, and got the job done, and made sure we knew how to use the door afterwards
Date of experience: March 31, 2025
US
Hi would recommend first home improvement to anyone. Frank, David iddon, Ian Gill and the surveyor. For all their help and advice. Also they were very courteous and respective of my home and also me. David and Ian did a great job of fitting the windows and cleaning up everywhere after they finished.
Date of experience: March 31, 2025
Jade came to repair the scuffing on the composite door we had fitted last year. He did a rapid, perfect job and the door looks as good as new! Thank you very much!
Date of experience: March 31, 2025
The team who worked on the soffits etc worked well together despite difficulties with parking. The lorry was too long to go on my driveway, so had to park on the other side of the road. They tidied up quite well after themselves. including where the wind had blown rubbish on to next door's garden. They were always very polite.
Date of experience: March 31, 2025
I was allocated 2 days for the windows to be put in, it was done in one long day, the job was not to my satisfaction and the fitters had to come back another day to make good to my satisfaction, I am pleased with the result and glad I had it done, thanks.
Date of experience: March 31, 2025
