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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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The fitters Charlie & Dave were very professional from start to finish & polite at all times. They hardly had a break in the time they were here.
Date of experience: April 29, 2025
Really smooth process from start to finish. The window fitters were a husband and wife team and they were brilliant.
Date of experience: April 29, 2025
Took excelent care in fitting door,clean neat and tidy
Date of experience: April 29, 2025
We had alot of windows to be replaced so very happy with the price the fitters were all polite and friendly Jamie and Jack never stopped tidied up before they left second day two more fitters came equally polite and friendly the windows look amazing would definitely recommend
Date of experience: April 29, 2025
The windows are great they help keep the heat in and lower heating Bill's also the fitters were very professional and friendly and just got on with the job in hand no time wasting and they cleaned up after themselves and took all the rubbish away with then all in all we are very pleased with them and the price was fair which helps
Date of experience: April 29, 2025
US
Nice experience😊 The initial consultation appointment was rather long, our appointment was booked for 6.30pm…they didn’t leave until gone 11.30! We have 2 young children so was quite inconvenient. We couldn’t put our children to bed yet as they still hadn’t done the initial measurements for a quote until 10.30. The quote came to a staggering amount, an amount I’ve never heard anyone have for their windows! £20.000!!! Magically they were able to knock the price down considerably, we eventually went for just our upstairs windows done as it was a priority and even that was still £3.500. We also felt a bit uncomfortable knowing they were adamant they were getting us to sign there and then, there was no have a think and get back to us, they told us if we didn’t sign that evening then the offer would no longer be available, putting us in a very hard situation. When it came to having the windows done the lads who did it couldn’t have been more polite and lovely!
Date of experience: April 29, 2025
Great and smooth process
Date of experience: April 29, 2025
RE: JOB REF: 123092, Firstly, the sales rep promised what it transpired afterwards by the surveyor I clearly could not have so that was disappointing. However, after a good chat with one of the managers I compromised on a different side panel with glass reflecting a lower price. The surveyor was very accurate and knew his job inside out so that was most reassuring.The company obliged a fitting date that was suitable for me and the fitter was done fitting 2 doors and frames in 5 hours and worked at pace . However I noted he put the board sign up to advertise the company before he was halfway through fitting the front door and had he concentrated on that door more he would have noticed the external bar was not straight. Also, after pointing out to him the overhead jagged edge that was left on the fairly newish plastered kitchen where he fitted the back door, he point blank refused to rectify stating the company does not do painting. It was clearly a making good job and a finishing with beading job as subsequently proved. The fitter was experienced and overall did a good job whilst being supplied with refreshments . Just a shame on his part he overlooked the finishing touches on both doors for different reasons and realised he’s not always right! . I am no engineer but when they sent their engineer Mark out to finish off he was an absolutely lovely guy who I felt comfortable with straight away . He finished the job off to perfection in a detailed timely manner noticing and rectifying further remedial work needed around the inside frame area of damaged plaster by the window ledge. - most professional indeed - five stars 🌟🌟🌟🌟🌟 for him. I would also point out to be aware that THE COMPANY DOES NOT ACCEPT ANY CREDIT CARD 💳 METHOD OF PAYMENT FOR THE BALANCE DUE.. This, I was most annoyed about as it’s clearly detailed when paying the deposit to be able to do so and nobody pointed this out at the point of contract . It cost me ultimately a further £70 bank transfer fee . It transpires it is in the very minute small print on the contract 📑 but clearly not obvious and whilst one is expected to read the small print - let’s face it , who does and in this case most elderly people such as myself would find it extremely difficult to do so, especially with poor eyesight, even with glasses 👓 on . When the fitter Mike pointed it out to me whilst fitting the doors (the first I learned of it) it took me nearly three quarters of an hour to find it. I have since repeatedly pointed this flaw out to the company and was assured it will be looked at and if need be, rectified. Well I hope so for future customers but it hasn’t helped me as a pensioner being £70 worse off ! All that aside I am very pleased 😀 with my new doors - they look classy too and so they ought to for what they cost! Would I recommend the company going forward ? Yes, I have their advertising board at the front of my property and despite all the teething issues, overall, the people I spoke with at the offices have been approachable, helpful and concerned about putting things right👍🏻 . Had it not been for the above stated issues, (particularly being £70 worse off - as that has hit me hard)I would have given a five 5️⃣ star 🌟 but no offer of compromise or goodwill gesture was forthcoming in this regard and that is the main point where they fell down in my view but the product is very good along with the overall fitting and the engineer Mark was exceptional 👏 - I am now awaiting my written guarantees in the post - thank you 🤩
Date of experience: April 29, 2025
