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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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From initial contact right through to installation I was kept informed by helpful, friendly and efficient staff. Installation of 6 windows was flawless and carried out by people who obviously knew what they were doing ! Disruption was minimal and they left everything clean and tidy at the end of the day. OK, they have only been in a week, but the windows themselves are great --- better than I imagined they would be.
Date of experience: May 1, 2025
We had the remainder of our old windows replaced after being very impressed with the initial installation. This time was no exception. Rob and Teddy we're through, professional and very good company. There was no fuss, no mess either inside or outside the home and the finished windows look superb.
Date of experience: April 30, 2025
The fitters, Liam and Dan were very professional, helpful, polite, tidy and clearly knew exactly what they were doing. really good experience.
Date of experience: April 30, 2025
Had 4 new windows installed, absolutely incredible job, extermely efficient and a beautiful finish. The 2 gentlemen who came today, Richard Gaskin and Jason Cook, were fantastic, very polite and respectful, left the home looking like they'd never been here, a huge thank you to them for their impecable work.
Date of experience: April 30, 2025
US
We had a meeting this evening with a lovely young gentlemen named Rob, who took through the entire process explaining in detail how everything works and the benefits and differences between their range. Can't recommend the company enough, Rob was polite, accommodating and very knowledgeable. Fantastic!
Date of experience: April 29, 2025
