First Home Improvements
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Firstly
RE: JOB REF: 123092, Firstly, the sales rep promised what it transpired afterwards by the surveyor I clearly could not have so that was disappointing. However, after a good chat with one of the managers I compromised on a different side panel with glass reflecting a lower price. The surveyor was very accurate and knew his job inside out so that was most reassuring.The company obliged a fitting date that was suitable for me and the fitter was done fitting 2 doors and frames in 5 hours and worked at pace . However I noted he put the board sign up to advertise the company before he was halfway through fitting the front door and had he concentrated on that door more he would have noticed the external bar was not straight. Also, after pointing out to him the overhead jagged edge that was left on the fairly newish plastered kitchen where he fitted the back door, he point blank refused to rectify stating the company does not do painting. It was clearly a making good job and a finishing with beading job as subsequently proved. The fitter was experienced and overall did a good job whilst being supplied with refreshments . Just a shame on his part he overlooked the finishing touches on both doors for different reasons and realised he’s not always right! . I am no engineer but when they sent their engineer Mark out to finish off he was an absolutely lovely guy who I felt comfortable with straight away . He finished the job off to perfection in a detailed timely manner noticing and rectifying further remedial work needed around the inside frame area of damaged plaster by the window ledge. - most professional indeed - five stars 🌟🌟🌟🌟🌟 for him. I would also point out to be aware that THE COMPANY DOES NOT ACCEPT ANY CREDIT CARD 💳 METHOD OF PAYMENT FOR THE BALANCE DUE.. This, I was most annoyed about as it’s clearly detailed when paying the deposit to be able to do so and nobody pointed this out at the point of contract . It cost me ultimately a further £70 bank transfer fee . It transpires it is in the very minute small print on the contract 📑 but clearly not obvious and whilst one is expected to read the small print - let’s face it , who does and in this case most elderly people such as myself would find it extremely difficult to do so, especially with poor eyesight, even with glasses 👓 on . When the fitter Mike pointed it out to me whilst fitting the doors (the first I learned of it) it took me nearly three quarters of an hour to find it. I have since repeatedly pointed this flaw out to the company and was assured it will be looked at and if need be, rectified. Well I hope so for future customers but it hasn’t helped me as a pensioner being £70 worse off ! All that aside I am very pleased 😀 with my new doors - they look classy too and so they ought to for what they cost! Would I recommend the company going forward ? Yes, I have their advertising board at the front of my property and despite all the teething issues, overall, the people I spoke with at the offices have been approachable, helpful and concerned about putting things right👍🏻 . Had it not been for the above stated issues, (particularly being £70 worse off - as that has hit me hard)I would have given a five 5️⃣ star 🌟 but no offer of compromise or goodwill gesture was forthcoming in this regard and that is the main point where they fell down in my view but the product is very good along with the overall fitting and the engineer Mark was exceptional 👏 - I am now awaiting my written guarantees in the post - thank you 🤩