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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Aaron and Adam were very friendly and helpfull
Date of experience: June 4, 2025
The Agent Representive EVA from Huntingdon branch, was very polite and knowledgeable, she was very organised and understanding she was helpful in securing the correct financial plan for my family she kept a check that I was still okay to go ahead with insulation.she made my family comfortable with choosing this company we will trust EVA with any in the future plans for our home improvement on windows and doors and we will strongly advise and recommend FIRST HOME IMPROVEMENT.
Date of experience: June 3, 2025
Professional, courteous and hardworking fitter. Our house is old and walls are out of line, but our window fits perfectly and we are extremely pleased with it. Beautifully manufactured, top quality.
Date of experience: June 3, 2025
Lovely windows and well fitted. Alison and Tristan did a first class job of fitting my split bay window’s.They were friendly and explained exactly the whole process. Definitely recommend them again.
Date of experience: June 3, 2025
Jade Downs was extremely efficient, polite, friendly and knowledgeable as he completed the work to adjust two windows, one that was catching on the latch and the other not fully sealing. He talked me through what he was doing on my request, he would be welcome back anytime. Only issue weve had in 6 years, very happy with our windows!!
Date of experience: June 3, 2025
From start to finish excellent service. Would highly recommended this company
Date of experience: June 3, 2025
US
I had a warranty service with Jade Downs today, he was amazing,friendly, quick and efficient and also kept us entertained the whole time. nice prompt service and it was easy to book which was a very nice extra, nowadays u only have weeks ahead dates and wait and wait but with Firsthome i got my day within a week, nice one!
Date of experience: June 3, 2025
They have been trying to call me for 4 years now for after service, even after I told them to remove my number as it was getting annoying, and I've blocked multiple numbers they have called from, I'll add a new quick review and skip the part about the sales person talking about his lack of sex with his wife. AVOID. They inflate the price 300%, then make out like they are offering you a special when it's down to the industry normal price. Sales guy wouldn't get the hint and leave our house. Yes, we did go with them once they matched another quote, but in hindsight was partly to get rid of him. Door was measured wrong and made too large, they then tried to widen the gap in the wall but it still wasn't going to work, so a new door was ordered and they had to bring in plasterer to fix the mess. If you didn't want a new review for this, then stop trying to call which reminds me how much I regretted using you. 03.06.2025 UPDATE. Door hinge plate broken in many pieces, and even though I am under warranty they would not replace this faulty broken part. Apparently ,it is "wear and tear". They said, if I didn't pay £180 for them to come and replace it, I would void my warranty. So I bought the part on eBay for £15. You are useless and so is your warranty.
Date of experience: June 3, 2025
