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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Sales process frustrating and nearly made me walk away, but that got sorted. The windows were installed by an excellent fitter, Jaz, who actually cared about his work and did a great job. Slight weld issue on a few window welds but Jade Downs the service engineer came and sorted with efficiency, so all in all a good service and good product once the order was placed.
Date of experience: June 13, 2025
Stuart and Neil are two very nice guys who done an excellent jobs and was very professional we are very happy with the work that was carried out.
Date of experience: June 13, 2025
Very happy with the service provided. Installation was completed and Michael explained fully the mechanism for ensuring the door is locked. Professional, polite and friendly. Recommend highly.
Date of experience: June 13, 2025
US
, 11/06/25 just had my new windows fitted , very happy with them , quite strange how they make everything so much brighter ( unless my windows were extremely dirty😀! ) Everything went smoothly from start to finish , salesman came and wasn’t pushy at all and the two fitters Greg&Chris who came were very pleasant, left them to just get on with it and they worked so hard and very quickly, a day and a half and they were finished, couldn’t fault anything .
Date of experience: June 13, 2025
My experience with First Home Improvement was friendly and helpful throughout. Every meeting was followed up with a courtesy call and everything was explained. The installation team were professional and friendly.
Date of experience: June 13, 2025
We had new windows fitted, the workman made us feel at ease, telling us what they would be doing and when they were in the property they were very respectful and professional, to the family members in the home, We are very happy with our new windows and would happily recommend them to family and friends
Date of experience: June 12, 2025
Professional and friendly also got on with work.
Date of experience: June 12, 2025
The whole experience was excellent from first point of contact through to the couple that fitted the windows. I am very happy with the quality of the windows and finish,would definitely recommend them.
Date of experience: June 12, 2025
had two great guys fit our windows tyrone clarke and kyle anderson very polite very professional well please with windows and work done had doors put in earlier very pleased with them as well great company
Date of experience: June 12, 2025
US
We recently had a visit from Basil, who was polite, helpful, and clearly trying his best—he came across very well and knowledgeable. However, the overall sales experience left us feeling quite uncomfortable. We were put under significant pressure to sign a contract on the spot with the promise of a £6,000 discount, dropping the quote from £19,000 to £13,000 if we committed immediately. The price continued to shift slightly based on various incentives—like displaying a sign, writing a review after fitting, or allowing marketing images. It felt less like a consultation and more like a high-pressure sales pitch. It was also clear that Basil was being heavily prompted by someone on the other end of the phone to close the deal, which made the whole exchange feel even more pressured and awkward—we felt quite sorry for him. When we compared prices afterwards, we were shocked to find that this company would be charging nearly double what others would—£19,000 (down to £13,000) for just 8 basic windows and 2 doors. I worry about how vulnerable customers, especially older people, might feel in this situation. Fortunately, my husband was there to help bring the meeting to a close. This experience has definitely made us more cautious. I honestly thought this type of hard sales was no longer allowed? I will be checking up on this and reporting to the necessary organisation if not. Update: I’ve since had another two quotes and they are both HALF the price of these cowboys lowest, super discounted, special offer, book now price!….. although I’m not really surprised.
Date of experience: June 12, 2025
