First Home Improvements
View company profile →
Pushy sales and incredibly overpriced
We recently had a visit from Basil, who was polite, helpful, and clearly trying his best—he came across very well and knowledgeable. However, the overall sales experience left us feeling quite uncomfortable. We were put under significant pressure to sign a contract on the spot with the promise of a £6,000 discount, dropping the quote from £19,000 to £13,000 if we committed immediately. The price continued to shift slightly based on various incentives—like displaying a sign, writing a review after fitting, or allowing marketing images. It felt less like a consultation and more like a high-pressure sales pitch. It was also clear that Basil was being heavily prompted by someone on the other end of the phone to close the deal, which made the whole exchange feel even more pressured and awkward—we felt quite sorry for him. When we compared prices afterwards, we were shocked to find that this company would be charging nearly double what others would—£19,000 (down to £13,000) for just 8 basic windows and 2 doors. I worry about how vulnerable customers, especially older people, might feel in this situation. Fortunately, my husband was there to help bring the meeting to a close. This experience has definitely made us more cautious. I honestly thought this type of hard sales was no longer allowed? I will be checking up on this and reporting to the necessary organisation if not. Update: I’ve since had another two quotes and they are both HALF the price of these cowboys lowest, super discounted, special offer, book now price!….. although I’m not really surprised.