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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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From the first phone enquiry to the installation, the service was outstanding. We were listened to and didn't feel like we had a sales person in our home. The initial home visit was very relaxed and not pushy.We were given time to make decisions and choose the window frames and design that we wanted. Staff were patient with us when asking questions and all of our questions were answered well. Installation was done at a time that suited us and fitted around our schedule and was completed in two half days. The installers protected all our furniture and carpets, were courteous and respectful. They left the house and garden as they found it cleaning up after themselves. Neighbours have commented on not only how quickly the installtion took but how great our new windows look. The cost of our windows was super affordable without having to cut any corners. We were able to chose everything we wanted at a price that far out priced other quotes. We love our new windows. They have made our house look modern and one of the nicest in our street. I would highly recommend First home improvements.
Date of experience: June 12, 2025
Mark,Chris and Brandon did a great job they were friendly and tidied up when they finished
Date of experience: June 12, 2025
US
Jade arrived before the scheduled time, which was perfect for us, looked at the problem with the door, and set too immediately to fix it. Around 20 to 25 minutes it took for him to stop the door catching, and Jade also checked the french doors at the rear of the property, which were in excellent working order. Totally recommend this engineer, very thorough, professional and with a sense of humour, which was great to see. Thank you.
Date of experience: June 12, 2025
The process is very transparent, the service and fitting is quick and efficient, the product seems to be of a high quality, and the personnel are polite and helpful. Recommended.
Date of experience: June 12, 2025
Ty and Kyle installed our new conservatory windows and new roof. They were both very professional and very polite. They kept us updated on the process which they finished within 3 days. Me and my partner are very please with the work and the difference it has made to making the room now useable in the summer without it being extremely hot in there. Would highly recommend this company. We have used them twice now as we had our windows done with them a few months ago. We wouldn’t hesitate to use them again.
Date of experience: June 12, 2025
The work was carried out to a high standard especially the kitchen which was tricky.
Date of experience: June 12, 2025
